Change and Release Consultant

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking bank that values your strengths and ambitions. As a Change and Release Consultant, you'll oversee daily changes, troubleshoot complex issues, and ensure successful implementations. Collaborate with diverse teams to enhance client experiences and drive operational excellence. This role offers the chance to grow your career in an inclusive environment that prioritizes your development and well-being. Embrace innovation and make a meaningful impact in the financial sector.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Experience managing changes and internal applications.
• Strong knowledge of brokerage products/services and operational activities.

Responsibilities

• Oversee and process daily changes, providing technical expertise.
• Investigate and resolve application and infrastructure issues.
• Coordinate project plans and implement updates.

Skills

Change Management

Application Support

Production Support

Project Delivery

Relationship Building

ITIL Certification

Digital Savviness

Education

ITIL Certification

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Change and Release Consultant is responsible for overseeing and processing daily changes, as well as providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures.

The role is to maintain and ensure successful change implementations while troubleshooting complex issues for all levels, evaluating service requests for adherence to service standards and processes, and identifying inconsistencies to determine potential impact and take appropriate action.

The Change and Release Consultant exercises independent judgment in reviewing and processing changes, as well as analyzing and resolving production application problems to identify root causes and define actions to eliminate recurrence. The role coordinates and executes project plans using control procedures to implement application and maintenance updates. In addition, the role monitors and analyzes supported services and deployment methodologies to identify opportunities for improvement and recommend solutions. The role devises new methods and procedures using strong analytic and inductive thinking.

Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Application Support - You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external applications by maintaining, prioritizing and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, managing escalations and modifying established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

• Change Management – Review changes and ensure all records meet the acceptance criteria, while maintaining the process standards. High attention to detail of cross-impacting changes and coordinate the implementation plans to eliminate any risks or customer impact. Overall knowledge of weekly changes and readiness to represent changes at any given time. Attention to change trends and KPIs to define weak points for future improvements.

• Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring client satisfaction.

• Projects delivery - Act as a subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, enabling them to better manage their banking needs. Represent all changes to senior leadership team and advise on final approvals prior to implementation of any change

Who you are

• You’re a certified professional. You have current ITIL Certification accreditation

• You can demonstrate experience in: Managing changes and internal applications, you have working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Capital Markets Technology