Certification Specialist - Bilingual (English & French)

Global Payments; Quebec; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading payment solutions provider in Capitale-Nationale, Quebec, is seeking a Technical Support Specialist to provide critical support for their products and integrations. This remote role offers flexibility, comprehensive benefits, and the opportunity to work with cutting-edge payment technology. Ideal candidates will be bilingual and have experience in a similar role, along with knowledge of credit card operations and strong communication skills.

Benefits

Comprehensive benefits package

Paid time off

Recognition programs

Qualifications

• 2-5 years of experience in a similar role.
• Knowledge of credit card operations and regulations, including Visa, MasterCard, and AMEX.

Responsibilities

• Provide technical support to the product group and merchants regarding new products and integrations.
• Prepare customized POS test scripts for each solution.
• Act as a Subject Matter Expert for new certifications.

Skills

Bilingual (French/English)

Excellent communication skills

Problem-solving skills

Education

College degree in Business, Administration, IT, or a related field

Job description

Employer Industry: Payment Solutions

Overview

Why consider this job opportunity:

• Remote position with flexibility for work-life balance
• Opportunity for career advancement and growth within a global leader in commerce solutions
• Comprehensive benefits package including medical, dental, and vision care
• Paid time off and recognition programs to appreciate employee contributions
• Chance to work with cutting-edge payment technology and software solutions
• Develop and manage relationships with a diverse range of stakeholders

Responsibilities

• Provide technical support to the product group and merchants regarding new products and integrations
• Prepare customized POS test scripts for each solution and verify results from test executions
• Act as a Subject Matter Expert for new certifications and assist external developers in resolving variances
• Test and analyze POS systems to ensure compliance with payment requirements from major card associations
• Generate status reports and provide technical advice to the Product Team and developers

Qualifications

• College degree in Business, Administration, IT, or a related field
• 2-5 years of experience in a similar role
• Bilingual (French/English) is required
• Excellent communication and writing skills for clear specifications and reports
• Knowledge of credit card operations and regulations, including Visa, MasterCard, and AMEX

Preferred Qualifications

• Familiarity with Tandem and Base-24 systems
• Strong problem-solving and investigative skills
• Ability to manage multiple complex activities under time constraints
• Willingness to take ownership of work for continuous performance improvement

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