Certification Specialist - Bilingual

Global Payments Inc.; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

Global Payments Inc. is seeking a Bilingual Certification Specialist to ensure compliance and certification of new products and integrations. This mid-senior level position involves providing technical support, developing relationships with stakeholders, and ensuring quality assurance across products. Ideal candidates will have a college degree in a relevant field and significant experience in a similar role.

Qualifications

• 6 years of experience in a similar role.
• Ability to manage multiple tasks under tight deadlines.
• Understanding of credit card operation rules and regulations.

Responsibilities

• Provide technical support to merchants and product groups.
• Prepare customized POS test scripts and ensure compliance.
• Act as Subject Matter Expert for new certifications.

Skills

Problem-solving

Analytical skills

Communication

Writing skills

Education

College degree in Business, Administration, IT, or related field

Tools

Tandem

Base-24

Job description

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Summary of This Role

The purpose of this position is to certify new products and integrations according to Card Associations rules and compliance.

Description

Summary of This Role

The purpose of this position is to certify new products and integrations according to Card Associations rules and compliance.

What Part Will You Play?

• Provide technical support to the product group and merchants on new products and integrations.
• Attend walkthroughs of solutions and provide technical feedback and guidance to the product group.
• Prepare customized POS test scripts for each solution.
• Generate test scripts and verify results from test execution.
• Act as a Subject Matter Expert for new certifications.
• Provide training and create documentation for all business units for certified solutions.
• Perform pilot monitoring and analysis prior to rollout of certified solutions.
• Provide status reports to the manager as required.
• Provide technical advice, support, and guidance to developers and the Product Team.
• Develop and manage relationships with POS developers, third-party processors, Project Managers, Sales, and other business areas.
• Coordinate testing with technicians from partner companies to ensure quality assurance before deployment and during system use.
• Test and analyze POS systems with test plans, kits, and cards, ensuring compliance with payment requirements from various card companies.
• Duplicate scenarios during testing, analyze, investigate, and report defects to developers.
• Analyze potential future issues and recommend solutions.
• Other projects or tasks as needed.
• This is a remote position but must be based in the GTA for easy access to Toronto locations.

What Are We Looking For in This Role?

• College degree in Business, Administration, IT, or related field.
• 6 years of experience in a similar role.
• Ability to follow company policies, procedures, and departmental guidelines.
• Strong problem-solving, investigation, and analytical skills.
• Excellent communication and writing skills for clear specifications and reporting.
• Knowledge of Tandem and Base-24 systems.
• Understanding of credit card operation rules and regulations (Visa, MasterCard, AMEX, etc.).
• Ability to manage multiple tasks with varying complexity under tight deadlines.
• Willingness to take ownership and improve performance continuously.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Financial Services and IT Consulting

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