Certification Specialist - Bilingual

Greater Giving, Inc.; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated individual to ensure the certification of new products and integrations according to industry standards. This role involves providing technical support, developing test scripts, and acting as a Subject Matter Expert for certifications. You will work closely with product teams and external developers, ensuring that solutions are compliant with major card associations. If you have a keen eye for detail and a passion for problem-solving, this remote position offers you the opportunity to contribute significantly while working closely with various stakeholders in the Greater Toronto Area.

Qualifications

• 6 years experience in a similar role with a focus on technical support.
• Bilingual skills in French and English are essential for this position.

Responsibilities

• Provide technical support and guidance on new products and integrations.
• Test and analyze POS systems for compliance with payment requirements.

Skills

Technical Support

Communication Skills

Problem-Solving

Bilingual (French/English)

Detail-Oriented

Education

College Degree in Business, Administration, IT or Related Field

Tools

Tandem

Base-24

Job description

Summary of This Role
The purpose of the position is to certify new products and integrations according to Card Associations rules and compliance

What Part Will You Play?

• Provide technical support to the product group and merchants on new products and integrations.
• Attend walkthroughs of solutions and provide technical feedback and guidance to the product group.
• Prepare customized POS test scripts for each solution.
• Generate Test Scripts and verify results from this test execution.
• Act as a Subject Matter Expert for new certifications.
• Assist external developers in fixing variances.
• Provide training and create documentation as required to all business units for certified solutions.
• Perform pilot monitoring and analysis prior to rollout of certified solutions.
• Provide status reporting to the manager as required.
• Provide technical advice, support and guidance to developers and Product Team.
• Develop and manage relationships with POS developers, third party processors, Project Managers, Sales and other business areas.
• Coordinate testing with technicians from partner companies to implement quality assurance procedures before actual deployment of the POS system, and to continue testing procedures during the system in use.
• Test and analyze POS systems with test plans, test kits and test cards, execute tests on POS systems against compliance from the payment requirements of Master Card, Visa Card, Debit Card, American Express, Discover other Card and Credit card companies.
• Duplicate the scenario during the test execution phase; analyze, investigate, and report individual or specific defects to software developers.
• Analyze situations that may create future problems or operations issues and make appropriate recommendations.
• Other projects or tasks, as needed.
• Remote position, but must be based in the GTA for easy access to Toronto business locations.

What Are We Looking For in This Role?

• College degree in Business, Administration, IT or related field.
• 6 years experience in a similar role.
• Bilingual (French / English) is required
• Ability to follow all company policies and procedures as well as internal departmental procedures to ensure consistency.
• Ability to follow, investigate and assess issues to make certain the correct solution is implemented.
• Excellent communication and writing skills to communicate clear specifications and reports to internal and external resources and manage client’s expectations.
• Tandem and Base-24 knowledge.
• Focus on detail, problem-solving and investigation skills required.
• Knowledge of Credit cards (Visa, MasterCard, AMEX, etc) and Interac operation rules and regulations.
• Ability to manage multiple activities of varying complexity under time constraints.
• Willingness to take ownership for own work to continuously improve performance.

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