Centre Director

Blanchardstown Centre; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A prominent retail centre in Toronto is seeking an experienced Centre Director to lead daily operations, manage tenant relationships, and ensure high standards of customer satisfaction. The ideal candidate will have significant management experience, strong leadership and financial management skills, and a strategic mindset to drive the centre’s success. Opportunities for innovation and community engagement are integral to this multifaceted role. Applicants should submit their CV and cover letter.

Qualifications

• Experience managing large teams, preferably in commercial management.
• Excellent communication and presentation skills required.
• Previous retail or property management experience is beneficial.

Responsibilities

• Oversee daily operations of the retail centre and manage tenant relations.
• Drive operational excellence and ensure customer satisfaction.
• Develop strategic plans to enhance business performance.

Skills

Senior Commercial Management experience

Strong leadership skills

Excellent communicator

Excellent presentation skills

Excellent Financial Management Skills

Self motivated

Proficient decision maker

Previous PR and Marketing exposure

Strong operational H&S knowledge

Local knowledge

Education

BCSC Diploma in Shopping Centre Management

Job description

Company Description

With an overall estate size of c. 85 acres, Blanchardstown Town Centre represents Ireland’s largest concentration of retail space, with 159,000 sq m of retail accommodation across the core shopping centre and two independent retail parks. The centre is anchored by Marks & Spencer, Dunnes Stores, Boots and Zara. In total there are over 180 stores and restaurants, with 7,000 car parking spaces available on site. The vision at Blanchardstown Town Centre is to ‘Be Better’, and we are seeking an exceptional candidate to lead the estate into its next exciting stage of development. The successful candidate will have responsibility for all aspects of Centre Management to ensure that Blanchardstown Town Centre continues to thrive as an exceptional retail location.

Role Description

This is a full-time on-site role located in Greater Dublin for a Centre Director at Blanchardstown Centre. The Centre Director will oversee the daily operations, manage tenant relations, ensure customer satisfaction, and maintain high standards of safety and cleanliness. They will also develop strategic plans to enhance business performance, coordinate events, and manage budgets. Continuous improvement of the services provided and successfully leading the team will be key responsibilities.

Role Overview

• Lead all aspects of managing Ireland’s largest retail centre (85 acres, 159,000 m² retail space, 180+ stores, major anchors).
• Drive operational excellence, customer experience, tenant relations, marketing, ESG initiatives, and financial performance.
• Represent the centre as its key ambassador to stakeholders, local community, and media.

Key Responsibilities

• Leadership & Operations: Direct the Centre Management team, contractors, and service providers; maintain high operational standards; implement innovation and efficiency measures.
• Financial Management: Oversee service charge budgets, manage costs, maximise retail sales and footfall, address void units strategically.
• Stakeholder Engagement: Build relationships with tenants, landlord/asset team, council, and community; coordinate marketing and PR; chair retailer meetings.
• Health & Safety & Security: Ensure compliance with legislation, cultivate a safety culture, manage risks, and coordinate security strategy.
• Marketing & Commercialisation: Execute marketing strategies, enhance brand positioning, oversee PR, and develop commercial income streams.
• ESG: Integrate sustainability into daily operations, align with tenant ESG goals, and promote achievements publicly.

Person Specification

Minimum:

• Senior Commercial Management experience
• Strong leadership skills with a proven track record of managing a large team
• Excellent communicator at all levels
• Excellent presentation skills
• Excellent Financial Management Skills
• Influential
• Self motivated
• Proficient decision maker
• Ability to network
• Previous PR and Marketing exposure at a strategic level
• Strong operational H&S knowledge (preferably holding a qualification IoSH Managing Safely or equivalent).
• Previous real estate, retail, leisure, property/asset management experience

Desirable:

• 5+ years Centre Manager/Director experience
• BCSC Diploma in Shopping Centre Management or working towards it.
• Previous experience of managing Operations in a retail/leisure scheme in excess of 250,000 sq.ft. (Alternatively Hotel or Airport management)
• Good knowledge of corporate responsibility and environmental issues.
• Achievement of other professional qualifications / awards relevant to the role
• Good knowledge of security licensing requirements and other security matters
• Local knowledge
• P & L Experience

In short, this is a senior, multi-faceted leadership role blending operational control, financial oversight, marketing, stakeholder management, and strategic planning to ensure the centre’s commercial success and reputation.

If you are interested in this role please send CV with cover letter to [e-mail]

For further details about the role please visit Job Opportunities - Blanchardstown Centre