Centre Ambassador

AMA - Alberta Motor Association; Red Deer; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading organization in Alberta as a Centre Ambassador, where you will play a key role in enhancing customer experience. This position focuses on welcoming and assisting members, managing flow at the centre, and fostering meaningful interactions. Ideal candidates have excellent people skills, thrive in dynamic environments, and are dedicated to helping others. Enjoy competitive salary, learning opportunities, and exclusive discounts.

Benefits

Competitive salary

Exclusive AMA discounts, including 50% off memberships

Access to unlimited learning opportunities

Qualifications

• Experience in a customer-facing role in a fast-paced environment.
• Strong interpersonal skills and ability to de-escalate situations.
• Comfortable using technology and performing administrative duties.

Responsibilities

• Greet members and direct them to the appropriate representatives.
• Manage traffic flow and ensure customer comfort during visits.
• Perform basic transactions and maintain the professionalism of public areas.

Skills

People Skills

Communication

Multitasking

Organizational Skills

Discretion

Education

High School Diploma

Job description

YOU’RE the FRIENDLY FACE who keeps the vibe RELAXED and the flow STEADY.

• This is a 3-month term with possibility of extension**
  
  

When our members walk through the doors of an AMA Centre, they’re not just entering a building—they’re stepping into an experience. As a Centre Ambassador, you’ll be the first smile they see and the person who ensures their visit is smooth, efficient, and helpful from beginning to end. You’ll connect them with the right expert, manage flow throughout the centre, and make every visit feel like home.

If you thrive on meaningful human interaction, love to keep things organized and efficient, and can juggle multiple priorities with warmth and professionalism, this is the job for you.

What Moves You

• You’re a natural host—you make people feel welcome the moment they walk in a room.
• You thrive in busy environments and have a sixth sense for when and where support is needed.
• You care about helping others and know how to put their needs first, but without losing track of the big picture.
• You’re a multitasker with a sharp eye for detail and a calm, collected approach under pressure.
• You believe every interaction is a chance to make someone’s day better.
  
  

What You’ll Do

• Greet members and customers as they enter and leave the centre, making them feel seen, heard, and supported.
• Assess customer needs and direct them to the most appropriate AMA representative for help, including verifying member needs and documentation in advance.
• Stay engaged with members during their wait, ensuring they’re informed, comfortable, and feel cared for by offering refreshments and regular check-ins to enhance their overall experience.
• Monitor and manage traffic flow throughout the centre, including lineups, waiting areas, and retail zones.
• Reinforce the value of AMA’s products and services by helping members understand the benefits of their appointments, ensuring that they leave feeling confident, informed, and appreciated.
• Assist with basic member transactions, such as payments and account changes.
• Maintain the presentation and professionalism of all public areas, including marketing displays.
• Perform administrative duties at reception and assist with supply management when required.
• Communicate with team members and management to flag issues and improve the overall member experience.
  
  

What You’ve Done

• You’re at least 18 years old with a high school diploma.
• You have experience working in a fast-paced, customer-facing environment and have a track record of delivering great service.
• You’ve built strong interpersonal relationships and know how to de-escalate and resolve challenges with empathy and professionalism.
• You have experience with standard administrative duties and data entry.
• A general understanding of insurance products and services is an asset.
  
  

What You Bring

• Strong people skills—you’re approachable, patient, and genuinely enjoy helping others.
• Excellent listening and communication abilities, both in-person and over the phone.
• Ability to multitask, stay organized, and prioritize on the fly.
• Initiative and independence—you know how to take action without being told.
• Flexibility and resilience—you adapt quickly to change and keep things running smoothly.
• A strong sense of discretion and professionalism.
• You’re comfortable with technology and a quick learner .
• A willingness to stand and move around for long periods, and the ability to work a variety of shifts including Saturdays.
  
  

What You’ll Get

• Competitive salary.
• Exclusive AMA discounts including 50% off memberships, driver education, and registry services.
• Access to unlimited learning opportunities—including Udemy and dedicated learning time for your own development.
  
  

Work Model

In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.