Centralized Operations Reservations (CORE) Agent

Four Seasons; Toronto; On-site; CAD 34,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Employee Travel Program

Training and Development

Educational assistance

Complimentary Employee Meals

Extended flex benefit plan

More benefits

Job summary

Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Centralized Operations Reservations (CORE) Agent who shares our passion for excellence and enthusiastic service.

The Core Agent acts as the voice of the hotel, handling calls, selling services, and coordinating reservations for Rooms, Spa, Restaurant/Bar, and Room Service while ensuring guests are welcome from the first hello.

Qualifications

• Strong communication and problem-solving skills required.
• Excellent computer literacy and phone system knowledge.
• Open availability including weekends, overnights and holidays.
• Smart Serve certification is required.
• Fluency in reading, writing, and spoken English.

Responsibilities

• Sell hotel services and provide information to prospective guests.
• Capture sales from incoming calls and coordinate reservations (Rooms, Spa, Restaurant/Bar, Room Service).
• Ensure guests are well looked after from first contact to departure.
• Respond to emergencies by connecting the appropriate people by phone or radio.

Skills

Communication

Problem solving

Multitasking

Computer literacy

Phone operations

Discretion

Patience

Education

Smart Serve Certification

Hospitality or related post-secondary education

Tools

OPERA PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Centralized Operations Reservations (CORE) Agent who shares our passion for excellence and who infuses enthusiasm into everything they do!

About The Role

As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system. Our Core Agents are responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start. They are also responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio. Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of Room Service and Housekeeping Team.

What You Bring

We are looking for candidates who have excellent communication and problem solving skills. Attention to detail and the ability to multitask are required. This position requires candidates to possess strong computer literacy, knowledge of phone operations, have a high degree of patience and work with discretion. The ideal candidate will have an outgoing personality and a can-do approach to any task. This position requires an applicant with an open availability and the ability to work all shifts including weekends, overnights, and holidays.

Smart Serve Certification is required.

Additional Preferred Qualifications & Skills

• 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
• Previous experience with OPERA PMS is an asset
• This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required.
• Additional language a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field.
• This position requires a willing team player, comfortable with computer systems as well as communicating over the telephone.

What We Offer

• Paid time off, including vacation days, floating days, and sick days
• Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Excellent Training and Development opportunities
• Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.
• Complimentary Employee Meals
• A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off.
• ...and more!

Starting rate of pay of $24.64CAD and full rate of pay to $28.75CAD.

Schedule & Hours

The ideal candidate will have an open availability and able to work weekdays, weekends, overnights and holidays

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.