Central Program Operations, Co-Op

Shoppers Drug Mart; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated co-op student to join their Central Operations Team. This role offers a unique opportunity to contribute to the execution of vital projects while gaining valuable experience in healthcare operations. You'll assist in documenting processes, providing administrative support, and collaborating with various teams to ensure a positive patient experience. If you're analytical, detail-oriented, and eager to make a difference in the community, this position could be the perfect fit for you. Join a company that values authenticity, trust, and collaboration as you embark on your professional journey.

Benefits

Competitive pay program

Online learning through Academy

Experience unique to the retail industry

Supportive work environment

Qualifications

• Currently enrolled in a relevant co-op program.
• Strong analytical and problem-solving skills required.
• Proficiency in Microsoft Office Suite is essential.

Responsibilities

• Execute Central Program Operations projects and deliverables.
• Assist in documenting new and existing processes.
• Provide administrative support to the Central Program Operations team.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Microsoft Office Suite

Team Collaboration

Detail-Oriented

Education

Currently enrolled in a relevant co-op program

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Teams

Microsoft SharePoint

Job description

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Basic Function

As part of the Central Operations Team, this co-op role will support the execution of Central Operations and program support at SHN. The incumbent is action-oriented, tactful, and empathetic, supporting to ensure our patients have a positive experience working with Specialty Health Network through their treatment journey.

As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic, professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.

Principal Accountabilities

• Execute Central Program Operations projects and deliverables as assigned
• Assist in documenting new and existing processes with the direction and support of Central Program Operations leadership
• Provide administrative support to the Central Program Operations team including scheduling meetings, preparing presentations, and managing documentation
• Assist in developing communication materials
• Contribute to the creation of presentations and data visualization to communicate insights and plans effectively
• Collaborate with Central Program Operations team members and other SHN teams as required
• Results driven - must meet or exceed established performance and quality metrics
• Assist program teams with projects and deliverables
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

Qualifications

• Currently enrolled as a student in a relevant co-op program
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams, SharePoint)
• Ability to work independently and as part of a team
• Detail-oriented and organized
• Ability to prioritize tasks and meet deadlines
• Interest in healthcare operations and process improvement
• Experience with data analysis is an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections.

If that sounds like you, and you are open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Temporary (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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