Central Control Facility Lead Controller - Keolis Grand River

Keolis North America; Waterloo; On-site; CAD 60,000 - 80,000; Full time

Job summary

Keolis North America is seeking a Central Control Facility Lead Controller to oversee the operations of the Control Room, ensuring safety and efficiency for the Waterloo Light Rail network. The ideal candidate will possess strong leadership and communication skills, with at least one year of experience in a railway control room. This role includes coordinating rail movements, leading incident response, and providing training to the team while managing a 24/7 operational environment.

Qualifications

• Minimum 1 year SCADA experience.
• Must hold a valid G class driver license.
• Prepared to support a 24/7 operation with flexible shifts.

Responsibilities

• Coordinate rail movement and troubleshoot equipment.
• Lead incident response for the Waterloo Light Rail network.
• Provide training and coaching support for CCF Team.

Skills

Communication

Interpersonal skills

Decision-making

Customer-focused

Analytical ability

Problem-solving

Leadership

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Central Control Facility Lead Controller - Keolis Grand River

Pay Competitive

Employment type Full-Time

Job Description

Req#: CENTR004977

Working as part of a dynamic Operations Department, you will work in the Central Control Facility (CCF) to provide leadership support and assistance to the CCF Manager. He/she assists in ensuring the safe and efficient running of the Control Room by making efficient use of resources to provide the optimum service to passsengers.

Knowledge and Skills

Possess excellent communication, interpersonal and decision-making skills
• Be a team player who works toward reducing and resolving conflict when it arises
• Possess both social and emotional intelligence
• Able to remain calm and objective particularly under pressure
• Must be willing to undertake competency unit training and assessment and licenses requested to be able to conduct duties
• Will be fluent in English with excellent written and verbal communication skills
• Must be customer-focused with the ability to inspire your team with commitment and enthusiasm
• Must be legally entitled to live and work in Canada
• A highly self-motivated team player, with sound organizational skills
• Able to demonstrate a high level of attention to detail
• Capable of following work processes and routines
• Able to demonstrate analytical ability and problem-solving skills

Experience and Qualifications

Minimum 1-year of experience in a railway Control Room
• Minimum 1-year SCADA experience
• Capable of learning and implementing operating rules and procedures for normal, abnormal and emergency conditions of the railway
• Ability to understand technical information and relay it in a manner that is clearly understood by others
• Ability to deal with conflicting priorities in a calm manner and explain their decision-making process
• Recognize levels of responsibility and accountability
• Must hold a valid G class driver license at all times
• Proven knowledge in Microsoft Word, Excel, and PowerPoint
• Prepared to support a 7 day per week, 24 hours per day operation required to work various shifts including weekends and holidays
• Demonstrated team and leadership skills with a desire to expand in their role

Coordinate and assist in the delivery of Central Control Facility and Operations Departmental duties

• Coordinate all rail movement along the alignment and troubleshooting of defective equipment, report anomalies to the Infrastructure Department
• Coordinate resources, which includes LRV Operators, where required
• Ensure the break schedule and room rotation is adhered to and assisting in coverage as required.
• Manage Permit to Work including management of OCS and associated procedures • Monitor safety and security via CCTV and help points • Perform the duties of LRV Operator when required onh the network • Any other duties as indicated by management.

Plan and execute response for incidents for the entire Waterloo Light Rail network

• Assist the CCF Manager in safely leading the response to incidents and failures
• Manage service performance within operational, emergency and incident response plans
• On-site incident response, attend to incident and coordinate incident recovery as KGR Commander.

Provide training and coaching support for CCF Team

• Actively support the CCF Manager with coaching, motivation, communications and encourage a cooperative culture amongst Control Room Operators to deliver efficient passenger services and maximize adherence to schedule • Participate in the training of new employees and refresher training for current employees
• Assist in the maintenance of SOP’s; and ensuring the Control Room staff are familiar with procedures
• Stays apprised of all changes to rules, procedures and working practices, and ensures that changes are fully understood • Perform ongoing review of Operations Procedures • Produce daily operations reports and performance data
• Conduct all work in line with quality management expectations, as outlined in the relevant company directives and procedures;
• Conduct all work in a safe manner, as outlined in the relevant company directives

About the company

Keolis is creating the mobility solutions of the future and has been doing so for over 100 years. Learn how we help communities transportation needs now!

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.