Center Support - On Call

The Salvation Army USA Western Territory; Owen Sound; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dedicated team at a forward-thinking organization that provides essential support to individuals experiencing homelessness. This role involves direct interaction with clients, ensuring their needs are met in a safe and welcoming environment. You will play a crucial part in fostering a positive atmosphere while assisting clients in their journey towards permanent housing. Ideal candidates will possess strong customer service skills, cultural competence, and the ability to handle challenging situations with grace. If you are passionate about making a difference in the lives of others, this opportunity is for you.

Qualifications

• Ability to maintain confidentiality and professionalism.
• Experience working with high-needs participants.

Responsibilities

• Check-in clients and maintain accurate guest lists.
• Provide support to clients and assist with their needs.
• Enforce building rules and maintain a safe environment.

Skills

Customer Service

Cultural Competence

Communication Skills

Crisis Management

Team Collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Social Media Platforms

Job description

Description

DEPARTMENT: OLYMPIA CENTER

POSITION TITLE: CENTER SUPPORT

STATUS: NON-EXEMPT, On Call

SUPERVISOR: Business Administrator

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the goal of all programs is the spiritual regeneration of all people.

The Salvation Army Center program provides 24/7 enhanced shelter and related services for adults experiencing homelessness. Participants are typically people who have been identified as high needs adults who are eligible for supportive permanent housing. Many clients have chronic and acute mental illness, active addiction issues, and/or trauma. This is a low-barrier, harm reduction program. Advocates are responsible for providing direct service to the participants, assisting with the goal of moving participants quickly into permanent housing and fostering a team environment among center staff and volunteers.

Working Conditions:

This position may have frequent in-person contact with people from diverse backgrounds who may be angry, hostile, confused, or frustrated. The worker may be exposed to different inside and outside environmental conditions. This position requires the employee to work in an environment where exposure to blood, bodily fluids, and other potentially infectious material may occur. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance. Working conditions may include interruptions with angry persons and exposure to computers and digital touchscreen displays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Check-in Center clients for the night


• Distribute Linens


• Help settle clients for the night and provide wake-up calls


• Ensure that the guest list is accurate and complete


• Permit only controlled access to the Center


• Maintain Department Logs


• Complete daily data for statistical reports and other reports as required


• Contact the Police, Medics, or Fire Department by calling 911 as needed


• Evacuate the building when necessary, ensuring all guests are accounted for


• Write reports of all incidents and accidents


• Report any cases of suspected abuse or injury immediately to a supervisor or office staff


• Report any needed repairs or supply requests to the supervisor or business administrator


• Customer service mindset


• Enforce building and program rules and policies.


• General knowledge of business protocols


• Perform other functions as requested

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Able to hand write legibly.


• Able to stand for sustained periods of time.


• Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another to respond to emergency situations.


• Ability to lift, move, and/or carry up to 40 pounds.


• Attend staff meetings, workshops, retreats, and in-service classes as provided.


• Maintain accurate record of hours worked and turn in timesheets on schedule.


• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multicultural situations.


• Contribute to and support a positive, team-oriented work environment.


• Maintain a safe and comfortable Center environment, including physical set-up and light janitorial duties, when necessary.


• Work as a team with other colleagues on shift and be able to work independently without direct supervision.


• Support and contribute to a creative, collaborative, and respectful environment that promotes teamwork.


• Able to make independent decisions and apply sound judgment in performing job duties.

The requirements described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND WORK EXPERIENCE:

• A high school diploma or GED equivalent required


• Ability to speak and write the English language


• A high degree of confidentiality, integrity, and professionalism


• Experience in Windows environment (Microsoft Office), Publisher, Access, and social media platforms


• Excellent communication skills, both written and verbal.


• Previous work experience in programs that work with high-needs participants.


• CPR certified


• 2 years of customer service experience

SCOPE OF POSITION:

• Provide support to the department to help ensure that the needs of the Center's clients are served.

The Salvation Army provides a smoke and drug-free work environment in its facilities and vehicles for all employees and volunteers.

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is a reasonable and no undue hardship would result.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."

Qualifications

Education

High School or Equivalent (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.