CDA (Communicative Disorders Assistant)

HearCANADA; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hearing healthcare provider in Greater Sudbury is seeking a Communicative Disorders Assistant for a full-time role at Pine Street clinic. You will provide customer service, troubleshoot hearing aids, and capitalize on sales opportunities. Ideal candidates will have relevant diplomas, experience in similar roles, and strong customer service skills. This position offers competitive hourly pay and employer-funded benefits starting on day one.

Benefits

Employer-funded benefits

Paid vacation and personal days

Education Assistance programs

Mentorship and development opportunities

Qualifications

• 1-2 years' experience in a similar role or with hearing aids.
• Ability to articulate specifications of hearing assistive devices.
• Access to a vehicle and a valid driver's license preferred.

Responsibilities

• Support customers with basic product maintenance and care.
• Discuss communicative strategies with customers.
• Leverage knowledge of hearing technology for customer recommendations.

Skills

Superior customer service skills

Ability to identify sales opportunities

Knowledge of hearing aid technology

Education

Diploma in Communicative Disorders Assistant or Hearing Instrument Dispenser designation

Job description

We are seeking a Communicative Disorders Assistant to join our Sudbury HearCANADA team providing support at Pine Street clinic location. This role is a full-time, permanent opportunity with the working hours of Monday - Friday 8:30 - 4:30 pm.

What It Is All About

As a Communicative Disorders Assistant with HearCANADA, you are passionate about the hearing healthcare of our clients. You will provide excellent customer service in assisting with troubleshooting and product maintenance, recognize and capitalize on sales opportunities through various mediums, and act as a HearCANADA brand ambassador in the clinics.

What We Offer You

• $29 - $33 hourly based on experience + bonus
• Relocation and sign on packages based on experience
• Employer-funded benefits (starting on day one) with additional healthcare spending account
• RRSP program + employer matching
• Paid vacation and personal days
• Education Assistance programs
• Mentorship and development opportunities
  
  

What You Will Do

• Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
• Discuss communicative strategies with customers
• Communicate with customers via telephone for appointment follow-ups, or reschedules
• Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health
  
  

What We Are Looking For

• Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
• 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
• Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
• Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
• Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
• Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
• Access to a vehicle and a valid driver's license is strongly preferred
  
  

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process