CDA (Communicative Disorders Assistant)

WS Audiology; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Sudbury is seeking a Communicative Disorders Assistant for a full-time position to provide customer service, assist with troubleshooting, and represent the brand. Ideal candidates should have a diploma in the field and some experience. The role offers competitive compensation, benefits, and opportunities for growth.

Benefits

Hourly pay of $29 - $33 based on experience

Relocation and sign-on packages

Employer-funded benefits

RRSP program with employer matching

Paid vacation and personal days

Education assistance programs

Mentorship and development opportunities

Qualifications

• 1-2 years of experience in a similar role preferred.
• Ability to articulate specifications of hearing aids.
• Access to a vehicle and a valid driver's license preferred.

Responsibilities

• Support customers with product maintenance.
• Discuss communicative strategies with customers.
• Communicate with customers for appointment follow-ups.

Skills

Customer service

Communicative strategies

Product maintenance

Sales identification

Technical knowledge of hearing aids

Education

Diploma in Communicative Disorders Assistant

Job description

We are seeking a Communicative Disorders Assistant to join our Sudbury HearCANADA team providing support at Pine Street clinic location. This role is a full-time, permanent opportunity with the working hours of Monday - Friday 8:30 - 4:30 pm.

What it is all about:

As a Communicative Disorders Assistant with HearCANADA, you are passionate about the hearing healthcare of our clients. You will provide excellent customer service in assisting with troubleshooting and product maintenance, recognize and capitalize on sales opportunities through various mediums, and act as a HearCANADA brand ambassador in the clinics.

What we offer you:

• $29 - $33 hourly based on experience + bonus
• Relocation and sign on packages based on experience
• Employer-funded benefits (starting on day one) with additional healthcare spending account
• RRSP program + employer matching
• Paid vacation and personal days
• Education Assistance programs
• Mentorship and development opportunities

What you will do:

• Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
• Discuss communicative strategies with customers
• Communicate with customers via telephone for appointment follow-ups, or reschedules
• Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health

What we are looking for:

• Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
• 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
  
• Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
  
• Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
  
• Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
  
• Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
• Access to a vehicle and a valid driver's license is strongly preferred

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process