CDA (Communicative Disorders Assistant)

HearCANADA; Greater Sudbury; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich Hörgesundheit sucht einen Communicative Disorders Assistant, der leidenschaftlich daran interessiert ist, Kunden auf ihrer Reise zur Hörverbesserung zu unterstützen. Diese spannende Vollzeitstelle bietet die Möglichkeit, exzellenten Kundenservice zu leisten, technische Unterstützung bei Hörgeräten zu bieten und aktiv an Gemeinschaftsveranstaltungen teilzunehmen. Mit einem wettbewerbsfähigen Vergütungspaket, das Arbeitgeberleistungen und Weiterbildungsmöglichkeiten umfasst, ist dies eine hervorragende Gelegenheit für jemanden, der einen positiven Einfluss auf das Leben der Menschen haben möchte. Wenn Sie eine Leidenschaft für Hörgesundheit haben und in einem unterstützenden Umfeld arbeiten möchten, sind Sie hier genau richtig.

Benefits

Wettbewerbsfähiges Vergütungspaket

Arbeitgeberfinanzierte Leistungen

RRSP-Programm mit Arbeitgeberbeitrag

Bezahlter Urlaub und persönliche Tage

Bildungshilfsprogramm

Mentorship- und Entwicklungsmöglichkeiten

Qualifications

• Erfahrung in der Unterstützung von Kunden mit Hörgeräten und assistiven Hörgeräten.
• Fähigkeit, Kommunikationsstrategien effektiv zu diskutieren.

Responsibilities

• Kunden bei der Wartung und Pflege von Produkten unterstützen.
• Mit Kunden über Telefon für Terminvereinbarungen kommunizieren.

Skills

Kundenservice

Hörgerätetechnologie

Verkaufstechniken

Kommunikationsstrategien

Education

Diplom als Communicative Disorders Assistant

Hearing Instrument Dispenser-Zertifizierung

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are seeking a Communicative Disorders Assistant to join our growing team in Sudbury, ON. This role is a full-time opportunity working Monday - Friday day shifts.

What It Is All About

As a Communicative Disorders Assistant with HearCANADA, you are passionate about the hearing healthcare of our clients. You will provide excellent customer service in assisting with troubleshooting and product maintenance, recognize and capitalize on sales opportunities through various mediums, and act as a HearCANADA brand ambassador in the centre and in community-based partnership opportunities.

What We Offer You

• Competitive compensation package with profit-sharing programs
• Employer-funded benefits (starting on day one) with additional healthcare spending account
• RRSP program + employer matching
• Paid vacation and personal days
• Education Assistance program
• Mentorship and development opportunities
  
  

What You Will Do

• Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
• Discuss communicative strategies with customers
• Communicate with customers via telephone for appointment follow-ups, or reschedules
• Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health
• Identify and participate in community events and organizations to promote HearCANADA
• Act as a liaison with physicians’ offices and other referral sources to maximize opportunities
  
  

What We Are Looking For

• Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
• 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
• Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
• Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
• Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
• Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
• Access to a vehicle and a valid driver's license is required as some local travel to provide support in other clinics may be required (mileage paid)
  
  

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.