CDA (Communicative Disorders Assistant)

HearUSA; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hearing healthcare provider in Sudbury is seeking a full-time Communicative Disorders Assistant. You will provide customer support, assist with product troubleshooting, and create positive client experiences. The ideal candidate has a diploma in Communicative Disorders Assistance and 1-2 years of relevant experience. Join a supportive team with excellent benefits, including health care, education assistance, and a strong company culture.

Benefits

Competitive hourly rate

Employer-funded benefits

Education assistance

Mentorship and professional development

Qualifications

• 1-2 years of experience in a similar role or clinic experience with hearing aids.
• Ability to articulate specifications of hearing aid technology to clients.
• Access to a vehicle and valid driver’s license is preferred.

Responsibilities

• Support customers with product maintenance and troubleshoot features.
• Discuss communicative strategies with clients.
• Follow-up and reschedule appointments via telephone.

Skills

Customer service skills

Knowledge of hearing aid technology

Communication skills

Sales opportunity identification

Education

Diploma in Communicative Disorders Assistant

Job description

We are seeking a Communicative Disorders Assistant to join our Sudbury HearCANADA team, providing support at the Pine Street clinic location. This role is a full-time, permanent opportunity with working hours from Monday to Friday, 8:30 AM to 4:30 PM.

What it is all about:

As a Communicative Disorders Assistant with HearCANADA, you will be passionate about the hearing healthcare of our clients. Your responsibilities include providing excellent customer service, assisting with troubleshooting and product maintenance, recognizing and capitalizing on sales opportunities through various mediums, and acting as a HearCANADA brand ambassador within the clinics.

What we offer you:

• Competitive hourly rate of $29 - $33, based on experience, plus bonuses
• Relocation and sign-on packages, depending on experience
• Employer-funded benefits starting from day one, including a healthcare spending account
• RRSP program with employer matching
• Paid vacation and personal days
• Education assistance programs
• Mentorship and professional development opportunities

What you will do:

• Support customers with basic product maintenance, care, and demonstrate/troubleshoot product features and benefits
• Discuss communicative strategies with clients
• Communicate with customers via telephone for appointment follow-ups or rescheduling
• Leverage knowledge of hearing aid technology and assistive listening devices to make meaningful recommendations supporting hearing health

What we are looking for:

• Diploma in Communicative Disorders Assistant from a recognized post-secondary institution or a Hearing Instrument Dispenser designation from the provincial governing body
• 1-2 years of experience in a similar role or extensive clinic experience with hearing aids (cleaning and checks) and customer interactions
• Ability to articulate specifications of hearing aid technology and assistive listening devices to diverse clients
• Superior customer service skills (in-person, phone, written) to build strong relationships
• Ability to identify and maximize sales opportunities (walk-ins, referrals, inquiries, retention)
• Positive contribution to the company culture and representation of our values in client interactions and community events
• Access to a vehicle and a valid driver’s license (strongly preferred)

HearCANADA is committed to fair and accessible employment practices. We welcome applications from candidates with disabilities. Accommodations are available upon request during the selection process.