CDA (Communicative Disorders Assistant)

WSAudiology; Greater Sudbury; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Communicative Disorders Assistant, where your passion for hearing healthcare will shine. In this full-time role, you'll provide exceptional customer service, support clients with hearing aid technology, and act as a brand ambassador in the community. With a competitive compensation package and employer-funded benefits starting on day one, this opportunity offers mentorship and development to help you grow in your career. If you are looking to make a meaningful impact in the lives of others while working in a supportive environment, this position is perfect for you.

Benefits

Competitive compensation package

Employer-funded benefits

RRSP program with employer matching

Paid vacation and personal days

Education Assistance program

Mentorship and development opportunities

Qualifications

• Diploma in Communicative Disorders Assistant or Hearing Instrument Dispenser designation required.
• 1-2 years of experience in a similar role preferred.

Responsibilities

• Support customers with product maintenance and troubleshooting.
• Communicate with customers for appointment follow-ups and rescheduling.
• Identify community events to promote HearCANADA.

Skills

Customer Service Skills

Knowledge of Hearing Aid Technology

Sales Skills

Communication Skills

Education

Diploma in Communicative Disorders Assistant

Hearing Instrument Dispenser Designation

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are seeking a Communicative Disorders Assistant to join our growing team in Sudbury, ON. This role is a full-time opportunity working Monday - Friday day shifts.

What It Is All About

As a Communicative Disorders Assistant with HearCANADA, you are passionate about the hearing healthcare of our clients. You will provide excellent customer service in assisting with troubleshooting and product maintenance, recognize and capitalize on sales opportunities through various mediums, and act as a HearCANADA brand ambassador in the centre and in community-based partnership opportunities.

What We Offer You

• Competitive compensation package with profit-sharing programs
• Employer-funded benefits (starting on day one) with additional healthcare spending account
• RRSP program + employer matching
• Paid vacation and personal days
• Education Assistance program
• Mentorship and development opportunities
  
  

What You Will Do

• Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
• Discuss communicative strategies with customers
• Communicate with customers via telephone for appointment follow-ups, or reschedules
• Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health
• Identify and participate in community events and organizations to promote HearCANADA
• Act as a liaison with physicians’ offices and other referral sources to maximize opportunities
  
  

What We Are Looking For

• Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
• 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
• Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
• Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
• Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
• Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
• Access to a vehicle and a valid driver's license is required as some local travel to provide support in other clinics may be required (mileage paid)
  
  

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.