CCR-Care Coordinator

Lifemark; Victoria; On-site; CAD 30,000 - 60,000; Part time

Job summary

Lifemark Health Group is seeking a part-time Care Coordinator for their clinic in Victoria, BC. The role focuses on patient interactions and administrative tasks, requiring strong customer service and organizational skills. Ideal candidates are adaptable, with a high school diploma and experience in healthcare settings preferred.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and communication skills essential.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Manage patient intake and scheduling.
• Provide exemplary customer service and administrative support.
• Coordinate billing and data entry tasks.

Skills

Customer service skills

Telephone etiquette

Organizational skills

Communication skills

Computer skills

Data entry skills

Flexible and adaptable

Education

High School Diploma, G.E.D., or equivalent

Job description

Care Coordinator – Lifemark Health Group

Location: Lifemark Physiotherapy View Royal, 1517 Admirals Road, Victoria, BC, V9A 2P8

Status: Part Time

The Care Coordinator is responsible for fostering strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Care Coordinator manages all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and ensure accurate information.
• Schedule patient appointments and maintain the patient’s medical records.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (incoming and outgoing) and process emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• High organizational skills with the ability to prioritize and multi-task.
• Excellent verbal/written communication and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any part of the recruitment process. Please email us at [e-mail].

Visit and apply today! Visit www.lifemark.ca/careers