CCR-Care Coordinator

Lifemark; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading health group in Ottawa is seeking a Care Coordinator to foster strong relationships with patients and clients. Key responsibilities include scheduling, patient intake, and providing administrative support in a clinical environment. The ideal candidate should possess excellent communication skills and have a background in customer service.

Qualifications

• 1-3 years of customer service/administrative experience.
• Experience working in a clinical environment is an asset.
• Strong computer skills and attention to detail.

Responsibilities

• Act as the initial point of contact for clients.
• Schedule appointments and handle patient intake.
• Prepare billing and manage records for healthcare services.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Attention to detail

Education

Clinical background

Tools

MS Word

Excel

Database software

Job description

Care Coordinator – Lifemark Health Group
Location: 770 Broadview Avenue, Ottawa, ON
Status: Temporary

The Care Coordinatoris responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Core Responsibilities:

• Act as the initial point of contact for client companies and patients.
• Schedule patients’ appointments to see doctors or nurses.
• Enter and format electronically based medical reports and handle any correspondence between medical professionals.
• Interview patients to complete forms or other documents needed for the doctors.
• Prepare billing, including administering provincial health insurance plans.
• Determine and establish office procedures and routines.
• Accept and record new referrals on client intake forms.
• Verify information and coordinate assessment times with clinics.
• Call patients/clients & clinics and book appointments via the internal booking system.
• Other responsibilities include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.

The ideal candidate will:

• Have 1-3 year of previous customer service/administrative experience.
• Possess a clinical background and experience working at a clinic, which is considered an asset.
• Have advanced written and verbal communication skills with a strict attention to detail.
• Possess strong interpersonal skills to maintain customer relationships with client companies and patients.
• Analyze and interpret medical information effectively.
• Have strong computer skills, specifically in MS Word, Excel, and an aptitude for database software.
• Exhibit exceptional organizational skills, work independently, take initiative, and have a strong work ethic.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Applytoday! Visit www.lifemark.ca/careers