CCR-Care Coordinator

Lifemark Health Group; Kamloops; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare organization in Kamloops is seeking a Care Coordinator to manage patient interactions and administrative support. The ideal candidate will possess strong organizational skills and excellent communication abilities. Responsibilities include managing patient intake, scheduling appointments, and providing exceptional customer service. This role offers a collaborative environment and opportunities for professional growth.

Benefits

Supportive and collaborative environment

Opportunities for management pathways

Positive work atmosphere

Qualifications

• 1-3 years work experience in a private clinic setting preferred.
• Computer savvy and data entry skills are an asset.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Answer telephone calls and greet patients and visitors.
• Coordinate detailed intake of information on patients.
• Assist patients with completing paperwork.
• Schedule patient appointments and maintain medical records.
• Collect payment at the time of service.

Skills

Organizational skills

Interpersonal skills

Communication skills

Education

High School Diploma or G.E.D.

Job description

Care Coordinator – Lifemark Health Group

Location: Lifemark Physiotherapy Kamloops - 164 Oriole Road, Kamploops, BC, V2C 4N7

Status: Casual Part Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us at Lifemark Physiotherapy Kamloops, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “ We have fun”, We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence
  
  
  

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director
  
  
  

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Preferably with 1-3 years work experience in a private clinic setting
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
  
  
  

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/career s