CCR

Skin-Vitality-Medical-Clinic; Whitby; Sur place; CAD 34 000 - 42 000; Plein temps

Résumé du poste

Skin Vitality Medical Clinic in Whitby, Ontario is seeking a Customer Care Representative to be the central contact for patients, handling calls, texts, chats and social media with professionalism.

The role requires availability days, evenings and weekends; hours 7:00 AM to 11:00 PM; full-time position; candidates should have strong English skills, fast typing, and a customer-first approach; commute to Whitby required.

Qualifications

• Typing speed of 60 words per minute.
• Proficient computer and keyboarding skills.
• Ability to multitask while maintaining performance and personable demeanor.
• Deliver top-notch customer service.
• Fluent in English, with strong verbal and written communication.
• Self-motivated with a positive outlook.
• Reliable and dependable.
• Able to handle challenging customer issues.

Responsabilités

• Manage inbound phone calls, text, chat, and social media platform queues promptly
• Meet booking ratio targets and quality assurance standards
• Audit test, phone and chat communication for quality and efficiency
• Provide informed product and treatment information to patients
• Maintain a high level of professionalism and urgency
• Participation in ongoing coaching sessions and professional development training

Connaissances

Typing 60 wpm

Computer skills

Multitasking

Customer service

English fluency

Self-motivated

Reliability

Problem solving

Description du poste

Customer Care Representative -Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team!

Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 14 Locations in Ontario. We have grown 1000% in the last 5 years, opening 4 new locations in 2022. If it’s growth within a company you are looking for, look no further.

Description:The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.

Monday to Sunday: 7:00 AM to 11:00 PM

Must be available for days, evenings and weekends.

Job Responsibilities:

• Manage inbound phone calls, text, chat, and social media platform queues promptly
• Meet booking ratio targets and quality assurance standards
• Audit test, phone and chat communication for quality and efficiency
• Provide informed product and treatment information to patients
• Maintain a high level of professionalism and urgency
• Participation in ongoing coaching sessions and professional development training

Skills Required:

• Ability to type 60 words per minute
• Computer and keyboarding skills are required
• Multitasking while maintaining performance and personable demeanor
• Delivering top-notch customer service
• Proficiency in the English language, including strong verbal and written communication
• Self-motivation and a positive outlook
• Reliability and dependability
• Able to handle challenging customer issues

Job Type: Full-time

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)