CCM-Care Coordinator Manager

Lifemark; Guelph; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading healthcare company is seeking a Care Coordinator Manager for their Guelph clinic. The role involves managing clinic operations and staff, ensuring a welcoming environment, and handling patient inquiries. Ideal candidates have strong organizational and customer service skills, along with relevant education or experience in healthcare settings.

Qualifications

• Excellent customer service skills and telephone etiquette.
• Strong computer and data entry skills.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Manage clinic operations and ensure smooth day-to-day functionality.
• Handle customer and patient inquiries and complaints.
• Oversee accuracy and completeness of patient data in the Lifemark Patient System.

Skills

Customer service

Organizational skills

Data entry

Education

High School Diploma

College diploma in a related field

Job description

Care Coordinator Manager – Lifemark Health Group
Location: Lifemark Physiotherapy Guelph South City, 649 Scottsdale Drive, Unit LL1, Guelph, ON, N1G 4T7.
Status: Permanent Full-Time

The Care Coordinator Manager is responsible for ensuring the day-to-day operations of a clinic run smoothly within the ‘front and back’ end, for both patients and staff. The position works closely with a Clinic Director/Manager or Business Lead and may manage other administrative or support staff. Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.

Primary Responsibilities

• Creating an environment that is welcoming and warm to the patients
• Dealing effectively with customer and patient inquiries as well as complaints
• Management of reception area
• Maintaining Accounts Receivable
• Accurately entering incoming payments and monthly deposit reconciliation
• Ensuring timely entry, accuracy, and completeness of all patient data in the Lifemark Patient System including intake, assessment, and discharge information
• Timely submission of forms to insurance companies and stakeholders
• Expense and petty cash processing and control
• Obtain and promote GMB reviews and coach staff on the same
• Accounting controls and reporting
• Manage payroll, including accuracy, communications, and meeting deadlines
• Clinic office management & administration
• Adherence to all company protocols

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Current enrollment or graduation from a college diploma program in a related field an asset
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with an ability to work independently and collaboratively in a team environment
• Ability to work in a fast-paced environment
• Strong computer and data entry skills
• Experience in a Physiotherapy clinic an asset

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.
Accommodation
Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at [e-mail].

Visit and Apply today! Visit www.lifemark.ca/careers