Catering Sales Manager -RRCR

Great Canadian Entertainment; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading gaming and entertainment company as a Catering Sales Manager. This role involves managing sales for events, developing guest relationships, and ensuring compliance with regulations. You will work in a dynamic environment, offering exceptional experiences to guests and collaborating with various stakeholders.

Benefits

Inclusive work environment

Tools and technology support

Opportunities to learn from industry leaders

Diverse and supportive workplace

Qualifications

• Minimum 3 years’ experience in Sales and Event Management.
• Ability to obtain a Criminal Background Check.

Responsibilities

• Maintain accurate records of events, guests, and payments.
• Plan and detail meetings and functions with clients.
• Manage and resolve guest issues efficiently.

Skills

Communication

Sales

Event Management

Education

High School Diploma

Post-secondary hospitality or hotel education

Tools

MS Office

Opera/Fidelio

Micros

Job description

Join to apply for the Catering Sales Manager -RRCR role at Great Canadian Entertainment

Get AI-powered advice on this job and more exclusive features.

Job Description

Under the general direction of the Manager, Events, this position is responsible for pursuing and servicing business for the River Rock Casino Resort, contributing to a safe and welcoming work environment. The role involves ensuring adherence to policies, developing relationships with guests, and managing sales of in-house conferences and events, including guest rooms, meeting rooms, catering, theatre, and casino functions. The position also includes market development in coordination with resort needs.

Key Responsibilities

• Maintain accurate records of events, guests, and payments; solicit and book new and repeat business via telemarketing, mailing, site inspections, referrals, and tradeshows to maximize sales and profitability.
• Plan and detail meetings and functions with clients, including space, dates, equipment, menus, and billing.
• Conduct site tours and inspections throughout the resort.
• Manage and resolve guest issues efficiently.
• Coordinate with Banquets to ensure smooth event execution.
• Develop and maintain strong relationships with stakeholders.
• Ensure compliance with licensing, health, safety, and statutory regulations.
• Manage group room blocks and meeting spaces for large groups.
• Act as liaison between sales team and customers pre-, during, and post-event.

Qualifications

• High School Diploma; post-secondary hospitality or hotel education preferred.
• Certifications such as SIR, Smart Serve, or IGB.
• Minimum 3 years’ experience in Sales and Event Management.
• Proficiency in MS Office; experience with Opera/Fidelio, Micros is an asset.
• Ability to obtain a Criminal Background Check.
• Strong communication skills and a passion for providing excellent guest experiences.
• Flexible schedule, including evenings, weekends, and holidays.

About Us

Great Canadian Entertainment is a leading gaming and entertainment company in Canada, with 25 properties across multiple provinces. We aim to provide superior entertainment and exceptional experiences, fostering an inclusive and collaborative work environment.

What We Offer

• An inclusive, creative, and fun work environment.
• Tools and technology to support your success.
• Opportunities to learn from industry leaders.
• A diverse and supportive workplace that values your authentic self.

Additional Information

Applicants should be prepared to work flexible hours based on operational needs. We are committed to diversity and inclusion and encourage applicants from all backgrounds to apply.