Casualty Claims Specialist

Aviva plc; Calgary; Hybrid; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid flexible work model

Career development opportunities

Job summary

Aviva Canada is actively seeking an experienced Casualty Claims Specialist to handle Bodily Injury claims in litigation and deliver outstanding service to our customers.

The successful candidate will investigate, evaluate, negotiate, and settle claims in line with Aviva's procedures and philosophy, while thriving in a collaborative, care-first culture. Hybrid work model and opportunities for career development are offered.

Qualifications

• 1–3 years’ experience handling litigated bodily injury claims.
• Ability to work independently in a fast-paced environment.
• Strong working knowledge of third party liability claims (Bodily Injury, Property, Auto Physical Damage).
• Mediation, Pre-Trial and Trial experience.
• Excellent interpersonal, written and oral communication skills.
• Strong analytical, problem-solving and negotiation skills.
• Post-Secondary education in a related field.
• CIP designation would be an asset.

Responsibilities

• Interpret and confirm insurance coverage with policy wording knowledge.
• Investigate, evaluate and settle litigated and non-litigated claims.
• Develop strategy to direct files to conclusion and/or direct IA's as needed.
• Ensure file reserves are set timely and accurately.
• Maintain cost controls through proactive handling.
• Collaborate with defence counsel on litigated files for timely resolutions.
• Provide clear communication with clients and partners.
• Document and summarize file activity.

Skills

Litigation handling

Bodily Injury

Negotiation

Communication

Analytical

Mediation

Education

Post-Secondary education in a related field

CIP designation (asset)

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity Join us at an exciting time of growth and transformation. As we transition to Care First, we have a thoughtful plan in place that provides stability for our team while creating new opportunities for all employees to develop and succeed.

We are actively recruiting for an experienced Casualty Claims Specialist to handle Bodily Injury claims, all of which are in litigation, and provide outstanding service to our customers.

The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the best in class service to the end customer.

The primary role in Casualty Claims is to investigate, evaluate, negotiate, and settle Casualty claims in accordance with Aviva's procedures and philosophy.

What you’ll do

• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a detailed understanding of policy wordings
• Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files
• Develop appropriate strategy to direct handle files to conclusion and/or instruct IA's as needed
• Ensure file reserves are set on a timely and accurate basis, in line with company protocols
• Keep control over expenses through pro-active handling techniques
• On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution
• Provide excellent customer and partner communication on claim matters
• Clearly document and summarize file activity
• Understand and adhere to Aviva’s claim procedures and guidelines
• Provide outstanding customer service to our clients and partners

What you’ll bring

• 1 - 3 years’ experience handling litigated bodily injury claims, including both general liability/premises operations claims and auto tort liability
• Ability to work independently and effectively in a fast-paced environment
• Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)
• Mediation, Pre-Trial and Trial experience
• Excellent interpersonal, written and oral communication skills
• Superior organizational skills
• Strong analytical, problem-solving and negotiation skills
• Adaptability, flexibility, willingness to learn and integrity
• Committed team player with a positive outlook
• Post-Secondary education in a related field
• CIP designation would be an asset

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment.

If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.