Casual Tenant Support Worker (Nanaimo)

Connective; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established non-profit organization is seeking a Tenant Support Worker to enhance the quality of life for residents through casework and support. In this rewarding role, you will engage with individuals living semi-independently, assisting them in developing personal service plans and fostering their independence. You will collaborate with a diverse range of community service providers to implement individualized support plans consistent with harm reduction philosophies. Join a dynamic team that values diversity and inclusion, and contribute to creating safe and healthy communities for all. This position offers competitive pay and a supportive work environment focused on personal and professional growth.

Benefits

Competitive benefits package

Career and personal development

Access to mental health supports

On-Demand Pay

Qualifications

• Ability to efficiently respond in crisis situations.
• Successful completion of a Vulnerable Persons Criminal Records Check.

Responsibilities

• Provide casework and support to enhance residents' quality of life.
• Assist residents with daily life skills and social skills.

Skills

Crisis Management

Communication Skills

Problem Solving

Education

Emergency First Aid Certificate

Food Safe Level 1

Job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION
Unionized. This position is open to applicants of all genders.

HOURS

1. Shift Hours:
   
   • Morning: 0800 - 1600, 0830 - 1630
   • Evening: 1600 - 0000, 1630 - 0030
   • Overnight: 0000 - 0800, 0030 - 0830
2. Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
3. If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

Key Accountabilities
As a Tenant Support Worker, your responsibilities will include, but not be limited to:

• Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi-independently. Documents and implements the plan and provides input into the evaluation of the program.
• Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families.
• Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to implement individual support plans consistent with harm reduction and Connective’s philosophies and practices.
• Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management.
• Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
• Ensures health and safety standards are maintained.
• Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
• Completes regular and routine walk-through checks of the property and immediately surrounding area.

Qualifications And Requirements
We seek candidates who meet the following qualifications and requirements:

• Demonstrated ability to respond efficiently in crisis and escalated situations
• Successful completion of a Vulnerable Persons Criminal Records Check
• Current Emergency First Aid Certificate
• Food Safe Level 1

Compensation
As Connective is a unionized environment, the starting wage is $25.95 per hour plus 10.6% in lieu of vacation pay and benefits (for casual positions). The wage will increase with every 2,000 hours worked up to a maximum of $29.76 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

DIVERSITY, EQUITY AND INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

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