Casual Sales Associate

The Salvation Army; West Kelowna; On-site; CAD 25,000 - 33,000; Full time

Job summary

The Salvation Army is seeking a Casual Sales Associate to support thrift store operations, handling donations, processing sales, and maintaining attractive displays. You will assist donors, ring up transactions, and provide friendly, efficient service to customers in a busy retail environment.

Responsibilities include stock rotation, assisting volunteers, and adhering to safety and cleanliness standards while supporting daily store targets and customer satisfaction.

Qualifications

• Grade 12 diploma or equivalent.
• Experience providing quality customer service.
• Ability to operate POS systems and handle cash responsibly.

Responsibilities

• Provide positive and courteous service to customers.
• Process transactions at sales counter (cash, debit, credit).
• Maintain neat displays and ensure products are stocked and tidy.
• Assist with donation intake, sorting, and pricing.
• Follow safety policies and maintain cleanliness of the store.

Skills

Customer service

Cash handling

Stocking shelves

Safety protocols

Education

Grade 12 diploma

Tools

POS terminals

Job description

Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description:Position Purpose summary:The Casual Sales Associate assists in all areas of the Thrift Store’s operation including: the efficient and effective reclamation, processing or distribution of warehouse goods; provides quality customer service; participation in the maintenance of an effective and attractive display merchandise in order to maximize profitability of the store.RESPONSIBILITIES and Accountabilities:Provide positive and courteous service to customersProcess customer transactions at the sales counter including cash and debit/credit sales ensuring accuracy and in accordance with policies and proceduresAccurate opening and closing of store procedures when required, including POS terminals and tillAssist in keeping the general sales floor neat & clean and assure product displays are kept full and are tidyKeep stock rotated as per schedule or as directed by supervisorImplements store layout plans to attract customers including window displays and merchandise displays; Arrange and display sales itemsWork with volunteers as assignedEnsure workstations for volunteers are clear and ready before they arriveReceives, sorts, stores and prices donations as per directions and standardsProcess donated items by unloading, sorting, packing, storing, bailing and reloading the donationsLifts and relocates bags and boxes to determined areas as required. Assists with heavy lifting as requiredClimbs ladders and stores seasonal product in overhead storage binsSeparates recycling and garbage, and processes both according to the direction given, including into truck for removalMeets assigned daily targets; counts, weighs and record incoming and outgoing donationsMaintains general cleanliness along with the safety and functionality of warehouse and property in accordance with all safety policies and guidelinesMay operate the forklift to move goods as necessary after sufficient trainingShares janitorial duties in common spaces such as washroom and kitchenPerforms other duties as assignedWORKING CONDITIONS:Physical Effort/Dexterity RequiredThe performance of the job requires frequently standing for long periods of time, twisting, bending, crouching, reaching overhead, pulling and pushing, kneeling & lifting up to 25 poundsConcentration RequiredThe performance of the job requires frequent safety awareness and sorting of donationsAttention to detail, problem solving and analytical skillsStrong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibilityTypical working location for this position is in the entire facility and property designatedThe performance of the job requires mopping/sweeping, bending/twisting/lifting, occasional ladder work and fine motor skillsThe performance of the job requires moderate to high attention when using motorized equipment, handling hazardous chemicals, adhering to safety procedures and regulationsWorks under the following disagreeable conditions:OdorsDealing with angry peopleExposure to drugs and alcoholVerbal abuseVarious weather conditionsMulti-taskingMay be exposed to the risk of moderate to severe injury or illnesses due to:Physical attacks by othersExposure to infectious diseasesExposure to toxic chemicalsMoving objectsSharp objects (e.g. needle pricking)Electrical HazardsInjury from liftingFalling on wet/slippery floorsRepetitive strain injuries (e.g., back, wrist).Education and Experience Qualifications:Education, Qualifications and Certifications:Grade 12 diploma or equivalentWHMIS CertificateFirst Aid CertificateExperience and Skilled Knowledge RequirementsA minimum of three (3) months prior related experience,Alternative combination of education and experience may be considered.Skills and Capabilities (examples provided below):Respect and understanding of The Salvation Army – its mission, culture, and valuesProvide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.Ability to work in compliance with fire safety, health & safety and emergency proceduresWillingness to be trained and follow directionAttention to detailStrong sense of integrity and confidentialityProfessional ethics and a balanced sense of fairness and flexibilityCompensation:The target hiring range for this position is $18.25 to $21.04 with a maximum of $23.82.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.