Casual Sales Ambassador - The Shops at Pickering City Centre

Lush North America; Pickering; On-site; CAD 60,000 - 80,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Casual Sales Ambassador, der Kunden mit Leidenschaft für natürliche Schönheit begeistert. In dieser Rolle sind Sie verantwortlich für den Verkauf und die Kundenberatung, während Sie eine positive und inklusive Atmosphäre schaffen. Sie werden Teil eines dynamischen Teams, das sich für ethische Werte und hervorragenden Kundenservice einsetzt. Wenn Sie eine Leidenschaft für Hautpflege haben und in einem kreativen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Exzellente Kundenservicefähigkeiten und Flexibilität in einem dynamischen Umfeld.
• Leidenschaft für Hautpflege und ethisches Geschäft.

Responsibilities

• Übertreffen von Verkaufszielen durch aktives Engagement mit Kunden.
• Bereitstellung eines erstklassigen Kundenerlebnisses durch Beratung und Produktdemonstrationen.

Skills

Kundenservice

Flexibilität

Leidenschaft für natürliche Schönheit

Verfügbarkeit für Abende und Wochenenden

Job description

Position: Casual Sales Ambassador

Weekly: 0-19 hours

Overview

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They foster strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive environment that encourages customer loyalty.

We encourage you to see things from the customer's perspective, offering personalized recommendations and sharing your expertise to create memorable experiences. For our Sales Ambassadors, it's about more than selling soap—it's about making a positive impact on the world, one bar at a time!

Responsibilities

1. Driving Sales: Use StoreForce dashboard results and feedback to exceed sales goals. Take ownership of your results and work actively to increase your contribution.
2. Customer Experience: Provide a world-class experience by engaging with customers, listening attentively, and demonstrating product benefits. Strive to make each customer's day better and leave them with a positive impression.
3. Building the Brand: Educate customers on our brand values, including fighting animal testing, ethical buying, and our commitment to vegetarian, handmade, and naked packaging. Promote these values through in-store engagement and community events to attract more traffic.
4. Product Passion: Continuously expand your product knowledge through ongoing learning, staying updated on ingredients and benefits to confidently recommend products tailored to customer needs.

Team Involvement

1. Development: Use Lush resources to improve sales techniques and product knowledge. Take ownership of your growth by seeking feedback and opportunities to enhance your skills.
2. Diversity, Equity, Inclusion, and Belonging: Promote open communication, listen to team members' perspectives, and foster a sense of belonging by encouraging collaboration and recognizing individual contributions.

Operational Excellence

1. Time and Attendance: Be punctual, reliable, and engaged. Participate actively in team efforts and stay informed about company news.
2. Visuals and Merchandising: Keep the store clean, organized, and visually appealing to enhance customer experience and sales.
3. Stock and Inventory: Use merchandising guidelines to adjust displays based on sales data to optimize the shopping environment.
4. Policies and Procedures: Follow standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt in a fast-paced environment
• Passion for skincare, natural beauty, and ethical business
• Availability for evenings, weekends, and holidays

Preferred:

• Experience with consultation-based service
• Strong problem-solving skills
• Teamwork experience
• Experience in skincare or cosmetics
• Cross-cultural collaboration and DEIB training
• Fluency in Spanish, French, or other languages

Location: Pickering Town Centre | Pay: $20 CAD/hr

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We acknowledge that our operations are on Indigenous territories across Turtle Island and commit to reconciliation and decolonization efforts in partnership with Indigenous communities.