Casual Receptionist (2025-8178)

Verve Senior Living; Penticton; On-site; CAD 35,000 - 45,000; Full time

Job summary

Verve Senior Living is seeking a dedicated Receptionist to be the heart of our community. This role involves providing exceptional customer service, administrative support, and ensuring a welcoming environment for residents and visitors. Ideal candidates will have strong communication skills, a resident-oriented mindset, and experience in a hospitality setting.

Qualifications

• Minimum two years experience in a receptionist or clerical role preferred.
• Basic bookkeeping experience is a plus.
• Proven typing and general office administration skills.

Responsibilities

• Greet residents and visitors warmly, manage phone calls professionally.
• Provide clerical support such as data entry, filing, and preparing spreadsheets.
• Monitor security and manage incoming and outgoing mail.

Skills

Effective communication

Problem-solving

Multi-tasking

Customer service

Education

Grade 12 education

Tools

Microsoft Office Suite

Job description

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality from Excellence Canada. As part of our team, your work is key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

Accountability & Objective

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which reflects our residence's values. Under the direction of the Office Manager, they provide administrative support including clerical and reception duties for the efficient operation of the residence.

Background/Qualifications

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Proven typing and general office administration skills.
• Effective communication skills in written and verbal English.
• Ability to work independently with minimal supervision and demonstrate strong problem-solving skills.
• Proficient computer skills (Microsoft Office Suite, Word, Excel).
• Strong multi-tasking skills and ability to work well independently and in a team.
• Resident-oriented mindset, aligned with the residence’s visions and values.

Key Responsibilities

• Participate in and adhere to continuous quality improvement standards.
• Greet residents and visitors warmly. Answer and direct phone calls professionally and courteously.
• Manage office supplies and store inventory.
• Handle inquiries, including marketing calls, directing them to the appropriate departments.
• Coordinate with the Marketing department for resident move-ins, including welcome packages, orientation, and key allocation; in their absence, ensure appointments are scheduled and tours are conducted.
• Provide clerical support such as data entry, photocopying, faxing, filing, and preparing spreadsheets.
• Monitor security by overseeing incoming and outgoing residents, guests, and visitors.
• Maintain a neat and tidy reception area.
• Manage incoming and outgoing mail, accept deliveries, and ensure paperwork accuracy.
• Record and store lost property.
• Track guest meals and revenue using POS systems and manage revenue from services and events.
• Maintain communication and public relations with residents, families, staff, and the public.
• Assist with setting up and taking down programs, activities, and events as needed.
• Create and distribute daily resident census reports.
• Maintain contact lists for residents, emergencies, and families.
• Ensure effective communication with colleagues and supervisors.
• Perform other duties as assigned by the Office Manager or delegate.
• Comply with all policies, procedures, and mandatory training requirements.
• Participate in health and safety programs, including incident reporting, fire drills, and hazard recognition, in accordance with relevant legislation.

Note: All employment offers are subject to a Criminal Background Check. We thank all applicants; only those under consideration will be contacted.

Verve Senior Living is committed to inclusivity, equity, and accessibility. We aim to build a diverse team that reflects our residents and community. Please inform us if you require accommodations during the recruitment process.