Casual - Media Services Assistant

University of Victoria; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Media Services Assistant, der die Technologie für das Lernen und Lehren unterstützt. In dieser spannenden Rolle sind Sie verantwortlich für den Aufbau und die Wartung von Veranstaltungstechnik und Klassentechnologie. Sie arbeiten eng mit dem Team Lead zusammen und bieten Unterstützung bei der Bereitstellung von Medienservices, einschließlich Webcasting und Videodiensten. Wenn Sie eine Leidenschaft für Kundenservice und technologische Lösungen haben, ist dies die perfekte Gelegenheit, um in einem dynamischen Umfeld zu wachsen und sich weiterzuentwickeln.

Qualifications

• Mindestens 1 Jahr Erfahrung in der Unterstützung von Veranstaltungstechnologien.
• Vertrautheit mit der postsekundären akademischen Umgebung.

Responsibilities

• Unterstützung von Klassentechnologie und Veranstaltungstechnik.
• Bereitstellung von Equipment für Medienservices und Unterstützung bei Webcasting.

Skills

Kundenservicefähigkeiten

Fehlerbehebung bei Klassentechnologie

Zuverlässigkeit

Initiative

Zeitmanagement

Aufmerksamkeit für Details

Problemlösungsfähigkeiten

Education

Mindestens 1 Jahr postsekundäre Ausbildung

Tools

iOS Geräte

Android Geräte

Betriebssystembasierte Laptops

Desktops

Job description

Reporting formally to the Team Lead, Media Services and receiving day to day guidance from the Media Services Clerk, the Media Services Assistant supports classroom technology used to aid learning and teaching on campus; event technology equipment rental delivery and pickup, event technology equipment setup and teardown; and provides support for Media services such as webcasting and videorecording services.

This position requires sufficient strength, stamina and coordination to perform related manual physical activities in order to set up, tear down, or repair equipment; a valid BC Driver’s License is required for the safe operation of motor vehicles to navigate the university and provide equipment as required in the delivery of Media services.

Skills

• This role requires excellent customer service skills, classroom technology troubleshooting abilities, the ability to work independently and on a team, reliability, initiative, time management capability, and continuous on the job learning.
• Strong attention to detail and ability to maintain concentration in a constantly interrupted, multi-tasking environment.
• Ability to remain calm and professional while problem solving in high-stress situations, often in view of large classrooms of faculty and students.
• Dedication to customer service including ability to be punctual.

University Systems’ Values
Teamwork, Customer Satisfaction, Communication & Information Sharing, Continuous Learning, Improvement Coaching and Mentoring, Balance Home and Work, Accountability.

Specialized Knowledge/Education

• At least 1 year post-secondary education and familiarity with the post-secondary academic environment.
• Valid BC Class 5 Driver's License

Experience
A minimum of one year experience working in an event technology support related position for a post-secondary institution or comparable environment. Experience must include demonstrated working knowledge of common operating system based laptops, tablets and desktops; iOS and Android devices; and classroom technology used to aid learning and teaching.