Casual Guest Services Representative

City of Grande Prairie; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking government organization as a Guest Services Representative, where you will play a vital role in enhancing visitor experiences at community recreation facilities. This position involves providing exceptional customer service, assisting with program registrations, and supporting various administrative tasks. You'll work in a dynamic environment, ensuring that facilities remain accessible and valuable resources for the community. If you have a passion for service and enjoy working evenings and weekends, this opportunity is perfect for you. Be part of a team that makes a difference in the community!

Qualifications

• 1 year of customer service experience is required.
• Competency in Microsoft Office programs is necessary.

Responsibilities

• Deliver exceptional customer service to all visitors and user groups.
• Assist with department special events and general administrative tasks.
• Monitor facility user groups and assist with rentals.

Skills

Customer Service

Administrative Experience

Microsoft Office

Data Entry & Management

Organizational Skills

Effective Communication

Education

High School Diploma

Job description

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The Opportunity

As a Guest Services Representative, you will ensure the most positive experience for visitors of facilities within the Recreation Department, further enhancing the brands of these facilities, which are highly accessible and valuable resources in the community. You are responsible for front-line customer service, including assisting patrons, answering calls, and taking program registrations. You will assist others in the department with administrative tasks, marketing assistance, programming assistance, and helping with special events. You will also be required to monitor facility user groups, assist with equipment needs, meeting room and facility rentals. We are looking for candidates who would be available evenings and weekends.

Responsibilities

• Deliver exceptional customer service to all customers, including tourists, user groups, contractors, staff, volunteers, City departments, and other community organizations.
• Set up and tear down for rentals.
• Assist with department special events and promotion of events.
• Assist with general administrative tasks and research.
• Process payments and sales.
• Assist with public safety and follow safe work practices.
• Work independently with minimal supervision.
• Must be able to lift up to 50 pounds.

You Bring

• High school diploma.
• One year of administrative experience.
• One year of customer service experience.
• Competency in Microsoft Office programs.
• Proficiency in data entry & management.
• Exceptional organizational skills with the ability to multi-task and manage conflicting priorities.
• Effective verbal and written communication skills.
• Class 5 driver's license; some travel between work sites will be required.
• Valid first aid certification.

Hours

Casual position - call-in basis. Hours will fluctuate depending on need, mostly evenings and weekends.

Compensation

Band A - Entry Level, $22.27 per hour.

Selection Process

We appreciate your interest in our organization. Candidates selected for an interview will be notified via phone or email.

• Apply using the "Apply Now" tab with your cover letter and resume.
• Applications are thoroughly reviewed; shortlisted candidates will be contacted for interviews.
• This posting may be used for future vacancies and more than one position.
• The posting remains open until suitable candidates are found.

After submitting your application, expect an email confirmation. For high-volume applications, inquiries are addressed only after the interview stage.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Government Administration

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