Casual Front Desk Clerk

makola; Langford; On-site; CAD 34,000 - 39,000; Full time

Job summary

M’akola Housing Society in Langford, BC, is seeking a Casual Front Desk Clerk to support the Assisted Living facility at Jesken Aerie. You will manage the reception, greet residents and guests, and assist with a range of administrative tasks in a welcoming environment.

The role requires Grade 12 or equivalent, customer service training, and 1–2 years in hospitality, preferably in an assisted living setting. MHS pays for key certifications and offers an Indigenous-inclusive environment.

Qualifications

• Grade 12 or equivalent is required.
• Customer service training and familiarity with office systems is preferred.
• 1–2 years of hospitality experience is desired, especially in congregate/assisted living settings.
• Experience working with Indigenous communities is an asset.

Responsibilities

• Manage the reception area and greet residents, guests, and staff.
• Provide administrative support to the front desk and related procedures.
• Maintain a warm, friendly environment and handle inquiries professionally.
• Follow M’akola Housing Society policies and assist with required records and checks.

Skills

Customer service

Hospitality

Office procedures

Indigenous community experience

Education

Grade 12 or equivalent

Occupational Level 1

First Aid Level 1 Certificate

Food Safe Level 1 Certificate

WHMIS Certificate

Job description

EMPLOYMENT OPPORTUNITY

Casual Front Desk Clerk, On-Call

M’akola Housing Society

Langford, BC – Jesken Aerie

Position Summary

The Casual Front Desk Clerk will report to the Assisted Living Manager and manage the reception area while providing a warm and friendly environment for all residents, guests, and employees. The Casual Front Desk Clerk will be responsible for a wide range of administrative tasks while supporting the front desk.

• Front Desk Clerk - $26.31 per hour
  • 8:00 am to 4:00 pm
  • 4:00 pm to 12:00 am
  • 12:00 am to 8:00 am ($2.50 premium)

Qualifications

• Grade 12 or equivalent
• Courses or training in customer service, office systems and procedures
• 1-2 years of experience working in hospitality preferably in a congregate/assisted living setting
• Experience working in and with the Indigenous communities and Indigenous people is an asset
• Courses required and paid for by M’akola:
  • Occupational Level 1
  • First Aid Level 1 Certificate
  • Food Safe Level 1 Certificate
  • WHMIS Certificate

Other

• Follow M’akola Housing Society and Assisted Living policies and procedures
• Provide a clear criminal record check

Who We Are

M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

Jesken Aerie is an assisted living facility, where we provide recreation, meals, and a variety of services and supports to the Indigenous Elders, seniors, and people with disabilities residing in the facility. Our assisted living facility welcomes in-person applications, and we would be honoured for you to visit us with your resume and let us know what positions you’re interested in.

We welcome applications from all backgrounds and hire employees of all cultures including Indigenous and non-Indigenous. Our Indigenous employees have diverse backgrounds including status, non-status, Metis, and Inuit. Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code. If you have any questions regarding this position or applying for the position, please contact us at: [e-mail] or 778-400-3177. We want to support all applicants during this process.

MHS is an equal opportunity employer that is committed to an inclusive and barrier-free recruitment and selection processes. Please advise us if you require accommodation if we contact you for an employment opportunity. We deeply appreciate and thank all that apply but only applicants that are selected for this opportunity will be contacted.

Closing Date: Until Filled