Casual Crisis Responder (Experiential) - CRCL Comox Valley

AVI Health and Community Services; British Columbia; Sur place; CAD 75 000 - 81 000; Plein temps

Avantages offerts par ce poste

Stat In Lieu

Union environment

Pension plan

Weekend shift premium

Résumé du poste

AVI Health and Community Services is seeking a Crisis Response/Community Support role on Vancouver Island, Canada. The position supports individuals in crisis, performs trauma-informed assessments, and coordinates with the CRCL team across the Comox Valley and surrounding communities.

The role emphasizes cultural safety, de-escalation, and collaboration with Indigenous communities. It requires related crisis response experience, strong communication, and a commitment to equity in service

Qualifications

• Minimum 2-3 years relevant experience in mental health services, de-escalation and crisis response
• Living/lived experience of systems of oppression and related backgrounds is valued
• Crisis Intervention Skills with strong situational awareness and suicide intervention

Responsabilités

• Model cultural competency and trauma-informed care
• Respond to mental health and substance use crises and triage calls
• Communicate with Dispatch/Coordinator and supervisors
• Remain on scene through shift and potential overtime
• Engage other care providers and advocate for clients
• Develop safety plans and follow-up care after crises
• Collaborate with K'ómoks First Nation and AVI teams

Connaissances

Crisis intervention

Harm reduction

Trauma-informed care

Cultural humility

Emotional resilience

Team collaboration

De-escalation

Advocacy

Outils

CPR level C

Description du poste

AVI Health & Community Services (AVI) is a multi-disciplinary community-based organization providing HIV, hepatitis C, harm reduction and mental health services on Vancouver Island. AVI works within a social justice and health promotion framework to ensure equity and access to services for all. In the North Island, AVI provide services in the Comox Valley on the lands of the K’ómoks First Nation and in Campbell River on the lands of the Wei Wai Kum First Nation and Wei Wai Kai First Nation. Current programs include harm reduction education and distribution, positive wellness, health promotion, prescribed Alternatives (PA) and mental health crisis response. Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services. AVI Crisis Response, Community Led (CRCL): The AVI Crisis Response, Community Led (CRCL) is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a peer-assisted care program and a mobile crisis response team, led by persons with lived/living experience and mental health professionals who are able to de-escalate crises and develop community care plans with persons experiencing crisis. The CRCL team is an alternate approach to responding to someone in crisis that focuses on health, well-being and community support. Utilizing a community-based, client centered, trauma-informed response, a peer-assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services. In the spirit of reconciliation and community empowerment, K'ómoks First Nation and AVI Health and Community Services have joined hands to support and create a comprehensive and culturally safe service initiative. KFN provides guidance through the CRCL program development to ensure Indigenous preceptive is woven throughout and supports Indigenous peoples accessing this service. The CRCL team provides services on the territories of the K'ómoks First Nation.

KEY DUTIES AND RESPONSIBILITIES:

• Model a high degree of cultural competency, including ensuring services are culturally sensitive and incorporate Indigenous knowledge, practices, and approaches to healing and wellness
• Ready and able to respond to mental health and substance use related crises,
• Triage and adjust responses depending on call acuity, severing and other incoming calls,
• Think critically and respond quickly, especially in critical situations and when deciding the next course of action,
• Attend back-to-back calls,
• Communicate effectively with and follow the direction of the CRCL team’s Dispatch/Coordinator or any supervisor,
• Remain responsive to incoming calls up until the end of shift, and/or when Mandatory Emergency Overtime is in effect,
• Demonstrate emotional resilience, including and especially within complex situations,
• Work effectively as a team, including respectful communication throughout and following an emergency crisis response,
• Continuously center the needs of the person experiencing crisis
• Effectively and professionally engage other care providers, including when advocating for a person in crisis, and/or when critically assessing and determining the next course of action,
• Develop comprehensive safety plans and establish post crisis follow-up care, centering the needs of the person in crisis.

Situational Awareness, Scene Safety and Unpredictable Working Conditions

• Utilize a trauma informed approach, including with persons who are escalated and who use language or express beliefs that could be offensive or triggering for staff,
• Decenter themselves to provide care to all persons accessing our services,
• Utilize situational awareness, assessment, de-escalation, and mental health training to work safely within changing and unpredictable environments,
• Be prepared for and able to adapt to changing work environments, including:
  • All kinds of weather
  • For extended periods
  • Within and around diverse types of substance use
  • Within and around respiratory illnesses
  • Within potentially hazardous dwellings
  • Within unknown and unpredictable environments
• Perform in-person assessment to critically assess and determine the next course of action, including in cases where Dispatch was unable to provide detailed information,
• Remain on scene and able to critically assess, including when a situation escalates and/or requires a higher level of care,
• Professionally engage service providers, including police, ambulance, fire and healthcare providers, etc.,
• Utilize ongoing assessment, rapport building and universal precautions,
• Utilize direct questions (open and closed ended), direct feedback and motivational interviewing skills

Program Development and Accountability

• Be open to feedback, engage in self-reflective practices and humility,
• Understand and practice both collective and personal accountability,
• Be self-directed and able to perform all duties and professional obligations, without prompting or reminding,
• Demonstrate and engage in collaborative support and relationship building with K'ómoks First Nation Community, and its members
• Ability to support program building, public relations and events to promote CRCL program within the Comox Valley
• Adhere to all CRCL Program Policies and Practices
• Adhere to AVIs Policies and Procedures and Code of Ethics

QUALIFICATIONS:

• Strong understanding of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People
• Minimum 2-3 years relevant experience, including mental health services, de-escalation and crisis response, and case management.
• Demonstrated experience utilizing lived/living expertise in service delivery and advocacy.
• Living/lived experience of systems of oppression, including criminalization of illicit and street-based substances; victimization and persecution of mental health experiences; gender-, race-based and/or experiences of othering, particularly experiences of violent and/or harmful emergency services interventions.
• Crisis Intervention Skills, including extensive experiencing with situational awareness, mental health assessments and suicide intervention.
• Able to respectfully engage and support Indigenous relationships, with a trauma informed and decolonial lens.
• Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices.
• Demonstrated practice of social justice, cultural humility, and trauma-informed approaches to care.
• Relevant or applicable training/experience in anti-racism and an analysis of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People
• First aid and CPR level C
• Valid Class 5 BC Driver’s License with “Normal” Drivers Status
• Driver’s Abstract (AVI will review the past year’s driving record. Driverswill need to have no suspensions or prohibitions or 1 passenger only restrictions or a Driver's Factor of 1.1 or lower)
• Employment subject to criminal record check for working with vulnerable populations

KEY CHARACTERISTICS

• Ability to manage hostile interactions, utilizing non-violent communication, situational awareness, and diffusing techniques.
• Emotional Resilience and ability to center the needs of the person in crisis, including persons who are angry, hostile, expressing values and beliefs that are opposed to yours/the teams.
• Humility, flexibility and self-directed
• Ability to critically assess and remain grounded in complex, changing situations.
• Ability to work mandatory overtime, to continue to provide emergency responses, where and as needed.

POSITION DETAILS:

• Pay: $36.06/hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU pay grid 38)
• Term: December 1, 2026
• Hours and Schedule: This position works a 4 week rotation and the shifts are 12 hours long. The rotation is: 4 days on, 4 days off with shifts running from 8:15 am to 8:15 pm
• Subject to change based on operational needs of program Location: CRCL office and throughout Comox Valley responding to crisis and in the community and where as needed, including in people’s homes, community centers and outside/with folks surviving outside.
• Weekend Shift Premium for Some Shifts: Weekend Shift Premium of an additional $0.50/hour applies to each hour worked between 00:01 hours Saturday and 24:00 hours Sunday. As such, some of the shifts of this ad may qualify for an additional $0.50/hour premium.
• Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2026 and this role is a BCGEU union position.
• Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. At this time, AVI contributes an additional 9.31% towards your pension account. If you are not already a member of the Municipal Pension Plan, part time staff may become eligible after 2 years with AVI.
• Other Perks: This position receives Stat In Lieu, which means is paid an extra 5% in lieu of vacation 5% in lieu of stats, meaning your hourly rate is 10% higher than listed.

Hours of Work, Days Off and Work Area may be subject to change.

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities. Accommodation is available on request for candidates taking part in all aspects of the selection process. As AVI is a union environment, internal staff will be prioritized in the hiring process.

We would like to thank all those that apply but only those selected for an interview will be contacted.