Casual Courier-16

FedEx Canada; Bas-Saint-Laurent; On-site; CAD 32,000 - 36,000; Full time

Job summary

FedEx Canada recherche un agent de distribution basé au Québec pour effectuer la collecte et la livraison de colis sur un secteur attribué, tout en assurant un service client efficace et professionnel.

Le poste exige un permis de conduire valide, de bonnes compétences interpersonnelles et la capacité de travailler sous pression; le bilinguisme et la connaissance des exigences locales sont un atout. Poste occasionnel avec horaires variables.

Qualifications

• Diplôme d'études secondaires ou équivalent requis.
• Bonnes compétences interpersonnelles et de communication.
• Capacité à gérer son temps et à s'organiser.
• Excellentes compétences en service à la clientèle.
• Capacité à multitâcher et à travailler sous pression.

Responsibilities

• Ramasser et livrer des colis de manière courtoise et efficace sur un secteur attribué, vérifier les envois et assurer le service client.
• Utiliser des systèmes de suivi informatisés et répondre aux questions des clients sur les services.
• Conduire en respectant les règles et procédures et assurer la sécurité des biens et du véhicule.
• Former et contribuer à l'identification des opportunités commerciales auprès des clients actuels.

Skills

Relations interpersonnelles

Communication

Gestion du temps

Organisation

Service client

Multitâche

Gestion du stress

Education

Diplôme d'études secondaires ou équivalent

Job description

Knowledge, Skills & Abilities Required

• Ramasser et livrer des colis de façon courtoise et efficace dans le secteur attribué; vérifier chaque envoi pour voir s'il respecte les modalités de service de Federal Express Canada; assumer des fonctions complémentaires de service à la clientèle.
• To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions
• Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image
• Accomplishes accurate et timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
• Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
• Seeks additional business from current customers. Informs sales department of sales leads and market change
• Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials
• Operates computerized tracking and dispatch systems ensuring input of correct information
• Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.
• Demonstrates proficiency in features of service and equipment.
• Operates vehicle safely and efficiently, complying with all government regulations and company procedures.
• May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.

Minimum Education

• High school diploma/educational equivalent

Minimum Experience

• Must possess a valid driver’s license and have a good driving record
• One (1) year customer oriented business experience preferred
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Knowledge, Skills, And Abilities

• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitask, handle stress and work in a highly pressured environment

Preferred Qualifications:

Doit faire minimum 4 quarts par mois // Doit etre bilingue et avoir le permis classe 5 complet Salaire: 23.28$/h

Pay Transparency

Pay:

Additional Details:

Poste occasionel

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.