Casual Courier-1

FedEx; Hamilton; On-site; CAD 27,000 - 39,000; Full time

Job summary

FedEx Canada in Hamilton, Ontario is seeking delivery drivers to provide courteous pick-up and delivery on assigned routes and maintain a professional image. You will ensure shipments meet FedEx Canada service standards, operate tracking and dispatch systems, and support sales with customer leads as they arise.

The role requires a valid driver's license, ability to lift heavy packages, and good interpersonal skills to handle a high-pressure environment while delivering excellent service across

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Able to lift up to 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• One year of customer-oriented business experience preferred.
• Some knowledge of FedEx Canada operations and Canadian Customs an asset.
• Must pass mandatory pre-placement driver assessment training.

Responsibilities

• Provide courteous and efficient pick-up and delivery on the assigned route.
• Check shipments for conformance to FedEx Canada features of service.
• Report stop counts and missorts accurately.
• Load, plan routes, and ensure security of packages, equipment, and vehicles.
• Seek additional business from current customers and inform sales of leads.
• Operate computerized tracking and dispatch systems and input correct information.
• Answer customer questions about FedEx Canada features of service and requirements.
• Operate vehicle safely and comply with regulations.
• May perform aircraft/container loading/unloading and sorting as workload dictates.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Customer service

Multitasking

Stress management

Driver assessment

Education

High school diploma

Job description

Knowledge, Skills & Abilities Required:

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions

Flexible shift opportunities with a minimum requirement to work 4 shifts per month

Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image

Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts

Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles

Seeks additional business from current customers. Informs sales department of sales leads and market change

Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials

Operates computerized tracking and dispatch systems ensuring input of correct information

Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements

Demonstrates proficiency in features of service and equipment

Operates vehicle safely and efficiently, complying with all government regulations and company procedures

May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate

Minimum Education

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Minimum Experience

One (1) year customer oriented business experience preferred

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Knowledge, Skills, and Abilities

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

starting wage $24/hr

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.