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Join a forward-thinking company where you can be yourself and contribute to a larger mission. As a front-end associate, you will play a crucial role in ensuring customer satisfaction by efficiently processing transactions and providing excellent service. Your interpersonal skills will shine as you engage with customers, making their shopping experience enjoyable. This position offers a dynamic work environment with flexible scheduling, allowing you to thrive while helping customers find the products and services they need. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.
Key Responsibilities:
Ensures Customer Satisfaction
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security and Shrink Mitigation
Follows all Safety and Loss Prevention policies and procedures.
Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies:
Communicates Effectively
Customer Focus
Skills:
Interpersonal skills
Cash Handling
Direct Manager/Direct Reports:
Front End Supervisor
Travel Requirements:
None
Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions:
Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
Highschool Diploma or Equivalent
Minimum Years of Work Experience:
1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience:
NA
Certifications:
NA
Other Requirements/Assets:
NA