Cashier

Chanel, Inc.; Vancouver; On-site; CAD 51,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Time to Recharge

Parental Support

Employee Assistance Program

Professional Growth & Development

Job summary

CHANEL CANADA ULC. is seeking a Cashier to perform cashier and administrative duties across the Boutique and Head Office, upholding CHANEL standards of service, product knowledge, presentation and teamwork.

Role includes handling transactions, stocking, packaging, and delivering exceptional client service while maintaining confidentiality and collaborating with multiple departments to meet business needs.

Qualifications

• Successful experience of at least 1-3 years in customer service.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously; strong organization and follow-up skills.
• Willingness to work retail business hours including weekends and flexibility to business demands.

Responsibilities

• Process transactions at Cash stations accurately and promptly.
• Ensure Cash and Wrap stations are prepared and stocked as needed.
• Prepare packaging and assist with gift wrapping parcels as required.
• Provide the highest level of customer service to Clients, Boutique Management and Head Office.
• Document client messages accurately and relay to Fashion Advisors promptly.
• Maintain confidentiality of CHANEL's commercial activities and internal affairs.
• Collaborate with colleagues across departments to meet business needs.

Job description

Location:

CHANEL Oakridge Park Boutique (in Vancouver)

Reports to:

Operations Manager

Contract:

Full-time and permanent position

Your role @ Chanel:

As a Cashier, you will effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique (Front and Heart of House) and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

What impact you can create at Chanel:

• Help process transactions at Cash stations precisely and in a timely manner
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Prepare packaging and assist with gift wrapping parcels as needed
• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
• Accurately document messages from clients and deliver to Fashion Advisors on a timely manner
• Establish and provide strong client relationships when answering the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you will bring to the role:

Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset; Excellent verbal and written communication skills; Ability to handle multiple tasks simultaneously; Strong organization and follow-up skills (essential); Proven ability to work in a fast-paced environment; Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required; Comfortable working with different departments and teams; Fluent in English, French or an additional language is a plus.

You are energised by:

• Communicating, connecting and supporting client requests on a regular basis
• A dynamic work environment
• Making a visible contribution to the success of a team
• Connecting different departments and team members to achieve common goal

What you would gain from this experience:

• The opportunity to support and contribute to the heart and front of house.
• A meaningful role in enhancing the Care & Repair experience, ensuring every client interaction reflects the values and vision of CHANEL.
• A dynamic environment that nurtures curiosity, creativity, and long-term personal and professional development.
• The opportunity to be part of an inclusive team that values diverse talents, perspectives, and contributions.
• A chance to deliver excellence in a role that deepens client relationships and reinforces CHANEL’s reputation as a leader in luxury.
• The privilege of representing a brand that prioritizes the long-term success of its people, fostering an environment that celebrates collaboration, craftsmanship, and innovation.

Competitive base salary of $56,500kCAD annually + bonus, with opportunities for growth and advancement.

Benefits at CHANEL:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow *Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.