Cash Manager

Shoppers Drug Mart; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in health and beauty services is seeking a Cash Manager to oversee the Cash Department. This role involves managing resources, ensuring exceptional customer service, and leading cashier staff. The ideal candidate will possess strong supervisory skills and a commitment to customer service.

Qualifications

• Supervisory and labor management experience required.
• Retail/grocery and cash handling experience required.

Responsibilities

• Lead cashier staff and ensure compliance with store standards.
• Manage cash office and perform clerical and banking duties.
• Ensure exceptional customer service and promote company initiatives.

Skills

Planning

Judgment

Decision-making

Customer issue resolution

Interpersonal skills

Organizational skills

Communication skills

Financial analysis

Job description

Join to apply for the Cash Manager role at Shoppers Drug Mart.

1 week ago Be among the first 25 applicants.

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, with the customer at the center of everything you do.

Why this role is important?

Summary:

The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The role involves interfacing with other store departments to ensure the achievement of store objectives and excels in customer service.

Responsibilities:

• Lead by example and ensure cashier staff demonstrate our CORE Values.
• Interview and recommend final candidates for cashier positions.
• Ensure cashiers comply with all store standards.
• Schedule cashier staff hours, days off, and vacations within established guidelines.
• Train employees in job functions and provide ongoing coaching.
• Assist with performance reviews of cashier staff in conjunction with the FSM.

Customer Service:

• Ensure exceptional customer service beyond expectations.
• Ensure employees present proper image according to Uniform Policy.
• Ensure cashiers ask for PC Optimum Card during transactions.
• Promote company initiatives like PC Optimum, fundraising, and promotions.
• Manage cash-focused promotions and offers.
• Ensure cashiers are aware of weekly promotions and scanning policies.
• Maintain lottery trays according to standards and legislation.

Financial:

• Perform clerical and banking duties.
• Assist with coin orders and resolve discrepancies.
• Maintain cash office and safe following store standards.
• Print and review transaction exception reports and cash over/short reports weekly.
• Knowledge of charge accounts as applicable.

Loss Prevention:

• Ensure loss prevention systems and procedures are followed.
• Adhere to parcel check procedures.

Qualifications:

• Planning, judgment, and decision-making skills.
• Independent thinking and customer issue resolution.
• Ability to act on tasks and goals set by management.

Experience:

• Supervisory and labor management experience.
• Retail/grocery and cash handling experience.
• Strong interpersonal, organizational, and communication skills.
• Financial analysis skills.
• Customer service commitment.

Working Conditions:

• Flexibility to work nights and weekends.