Cash Manager

Shoppers Drug Mart; Gravenhurst; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Purchase discount program

Flexible and varied schedules

Online learning through Academy

Job summary

Shoppers Drug Mart is seeking a Cash Manager to oversee the Cash Department’s resources and to interface with other store teams to meet store objectives while delivering exceptional customer service.

The role emphasizes supervising cashier staff, scheduling shifts, training, and supporting loss prevention, with a focus on accuracy in cash handling and adherence to company standards and promotions.

Qualifications

• Supervisory and labour management experience.
• Experience with retail/grocery and cash handling.
• Superior interpersonal skills.
• Efficient time management ability.
• Financial analysis ability.
• Strong verbal and written communication skills.
• Effective organization and planning skills.
• Commitment to providing exceptional customer service.

Responsibilities

• Leads by example and ensures that cashier staff demonstrate CORE Values.
• Interviews and recommends final candidates for hiring cashiers.
• Ensures cashiers comply with Store Standards.
• Schedules cashier staff hours, days off and vacations within guidelines.
• Trains employees and provides ongoing coaching.
• Assists with performance reviews of cashier staff with the FSM.
• Ensure exceptional customer service beyond expectations.
• Ensure staff present proper image per Uniform Policy.
• Promote PC Optimum initiatives and customer promotions.
• Manage cash-focused promotions and ensure weekly promotions are followed.
• Maintain lottery trays per policy.
• Perform clerical/banking duties and handle coin orders.
• Maintain cash office/safe per standards.
• Print transaction exception reports and identify variances.

Skills

Supervisory experience

Retail/grocery experience

Cash handling

Interpersonal skills

Time management

Financial analysis

Verbal and written communication

Organization and planning

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.

DUTIES & RESPONSIBILITIES:

• Leads by example and ensures that cashier staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring cashiers
• Ensures cashiers complies with all Store Standards
• Schedules cashier staff hours, days off and vacations within established guidelines
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy
• Ensures cashiers ask for PC Optimum Card during each transaction
• Promotes all company initiatives of PC Optimum, fundraising with customers and employees
• Is responsible for cash focused promotions/offers
• Ensures all cashiers are aware of weekly promotions and scanning code of practice
• Ensures lottery trays are to standard, locked, follow legislative lottery policy

FINANCIAL:

• Performs clerical/banking duties
• Assists with all coin orders, resolves all discrepancies with cash and coin orders
• Maintains cash office / safe following Store Standards
• Prints transaction exception report weekly identifying variances
• Prints cash over/ short weekly; identifies and investigates variances
• Knowledge of charge accounts as applicable

LOSS PREVENTION:

• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:

• Supervisory and labour management experience
• Experience with retail/grocery and cash handling
• Superior interpersonal skills
• Efficient time management ability
• Financial analysis ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service

WORKING CONDITIONS:

• Ability to work flexible shifts which may include nights and weekends

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$18.45 - $20.85 / 18,45$ - 20,85$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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