Cash Manager

Shoppers Drug Mart; Barrie; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Cash Manager to lead a team in delivering exceptional customer service and managing cash resources effectively. This role involves overseeing cashier operations, ensuring compliance with store policies, and enhancing customer experiences. You'll be part of a community-focused environment where your contributions directly impact the local business while benefiting from the support of a national brand. If you're passionate about retail and have strong leadership skills, this opportunity is perfect for you!

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Supervisory experience in retail/grocery and cash handling.
• Strong verbal and written communication skills are essential.

Responsibilities

• Manage cashier staff and ensure compliance with store standards.
• Provide exceptional customer service and promote company initiatives.

Skills

Planning

Judgement and Decision Making

Interpersonal Skills

Time Management

Financial Analysis

Communication Skills

Organization and Planning

Customer Service

Job description

time left to apply End Date: May 30, 2025 (23 days left to apply)

job requisition id R2000561592

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.

DUTIES & RESPONSIBILITIES:

• Leads by example and ensures that cashier staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring cashiers
• Ensures cashiers comply with all Store Standards
• Schedules cashier staff hours, days off and vacations within established guidelines
• Trains employees in job functions and provides ongoing coaching and instructions
• Assists with completing performance reviews of cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy
• Ensures cashiers ask for PC Optimum Card during each transaction
• Promotes all company initiatives of PC Optimum, fundraising with customers and employees
• Is responsible for cash-focused promotions/offers
• Ensures all cashiers are aware of weekly promotions and scanning code of practice
• Ensures lottery trays are to standard, locked, follow legislative lottery policy

FINANCIAL:

• Assists with all coin orders, resolves all discrepancies with cash and coin orders
• Maintains cash office / safe following Store Standards
• Prints transaction exception report weekly identifying variances
• Prints cash over/short weekly; investigates variances
• Knowledge of charge accounts as applicable

LOSS PREVENTION:

• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

• Planning, Judgement and Decision Making skills
• Independent thinking and decision making when dealing with customer requests
• Ability to ask the right questions leading to appropriate solutions
• Ability to act upon tasks and goals outlined by management

EXPERIENCE:

• Supervisory and labour management experience
• Experience with retail/grocery and cash handling
• Superior interpersonal skills
• Efficient time management ability
• Financial analysis ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service

WORKING CONDITIONS:

• Ability to work flexible shifts including nights and weekends

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care about your community, customers, and co-workers.

Our network reflects Canada’s diversity, striving to serve communities better through inclusive products, hiring practices, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

Upholding the law and our Code of Conduct is fundamental to doing the right thing and meeting stakeholder expectations.