Caseworker

The Salvation Army International; Kitchener; Hybrid; CAD 66,460,000 - 67,803,000; Full time

Job summary

The Salvation Army International in Kitchener, ON, is seeking a Caseworker to support adult male offenders in the New Directions CRF by managing front desk duties and providing client counselling and referrals. The role requires ensuring release conditions are followed and maintaining accurate records within daily logs, while coordinating with correctional staff and varying shift requirements.

This full-time position located at 657 King St.

Qualifications

• One year college or university in Correctional Services or Social Services.
• Minimum of 3 years’ experience in community correctional setting preferred.
• Strong oral and written communication skills.
• Self motivated and disciplined.
• Provide an original copy of a Criminal Background Check with vulnerable sector screening that is satisfactory to The Salvation Army.

Responsibilities

• To be responsible for the operation of the Front Desk and provide support to the Correctional Worker.
• To provide counselling to clients as required.
• To provide referrals and support to clients in monitoring their release to the facility and the conditions of their release in compliance with the guidelines of the Salvation Army and the terms of release outlined by Correctional Services of Canada.
• To provide oversight to the main reception office.
• To monitor the daily activities of offenders.
• To record all activities in the Daily Log and other client records.
• To be familiar with emergency plans.
• Perform other position related duties as required.

Skills

Oral and written communication

Self motivation

Word processing

Spreadsheets

Education

One year college or university in Correctional Services or Social Services

Job description

## CaseworkerApply: Onsite: KITCHENER, ON: Full time: Posted Today: End Date: October 13, 2026 (6 days left to apply): JR114277**Who We Are** For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.**Mission Statement** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.**Job Description:****Position Purpose summary**New Directions Community Residential Facility, (CRF) provides residential support to adult male offenders who are conditionally released to the community. The Caseworker supports the mission of The Salvation Army through positive interactions with clients by fulfilling main reception duties. **Service Responsibilities:** * To be responsible for the operation of the Front Desk and provide support to the Correctional Worker.* To provide counselling to clients as required.* To provide referrals and support to clients in monitoring their release to the facility and the conditions of their release in compliance with the guidelines of the Salvation Army and the terms of release outlined by Correctional Services of Canada.* To provide oversight to the main reception office.* To monitor the daily activities of offenders.* To record all activities in the Daily Log and other client records* To be familiar with emergency plans* Perform other position related duties as required.This Position Description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.**Organizational****Responsibilities:**1. Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities and support the Mission in all aspects of work, including the manner in which responsibilities are fulfilled2. Maintain information in confidence as required3. Participate as an active and responsible team member in all work groups through which position responsibilities are achieved4. Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required5. Participate in the probationary and annual performance appraisal process.6. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.7. Participate in ongoing professional development and training.This Position Description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer. **Qualifications:** * One year college or university in Correctional Services or Social Services (Education)* Minimum of 3 years’ experience in community correctional setting preferred (Experience)* Strong oral and written communication skills* Self motivated and disciplined* Experience/Working knowledge in word processing; spread sheet use* Provide an original copy of a Criminal Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.* Clearance through Corrections Canada, Enhanced Reliability screening is required* Screening through The Salvation Army Abuse Registry.* Nonviolent-Crisis Intervention an asset* Support for and commitment to the mission and purpose of The Salvation Army in Canada.* NOTE: Alternative combinations of education and experience may be considered **Conditions of Employment:*** Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.* This is a full-time position based on 37.50 hours per week. 1⁄2 hour unpaid meal break. Normal location of work is: 657 King St. E., Kitchener, ON Disclaimer: This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description.**Compensation:**The target hiring range for this position is $24.74 to $24.99 with a maximum of $25.24.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email **[e-mail]**if you have a need for any accommodation and we will be pleased to discuss this with you.