Case Worker

The Salvation Army International; Hamilton; On-site; CAD 30,000 - 43,000; Part time

Job summary

The Salvation Army Booth Centre Hamilton is seeking a Case Worker to support residents experiencing homelessness or at risk of homelessness. Under supervision, you will manage a caseload, perform intakes, provide referrals, coordinate with community resources, and document incidents to support client care.

Position is permanent part-time, 16 hours weekly with 11:00 p.m.–7:00 a.m. shifts on Fridays and Saturdays and all statutory holidays.

Qualifications

• University/College diploma in Social Service or equivalent.
• Ability to work with homeless or at-risk populations.
• Willingness to participate in Harm Reduction Program.

Responsibilities

• Develop and maintain a caseload.
• Complete an intake and assessment on each resident.
• Provide problem solving/referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community.
• Design and implement, with supervisor, an interview schedule for quality-of-life evaluation.
• Record activities and incidents during the shift.
• Maintain confidentiality of clients and records.
• Work with supervisor and front-line staff to support clients.

Skills

Communication skills

Interpersonal skills

Independent work

Lifting up to 40 pounds

Education

Social Service diploma or equivalent

Tools

Windows

Microsoft Office

Job description

**Job Description:****Job Title:**Case Worker**Department:**Program**Status/Position Type:**Permanent Part-Time**Compensation:**$26.39 per hour as per Collective Agreement**Unionized:**Yes**Ministry Unit:**Hamilton Booth Centre**Address:**94 York Blvd. Hamilton**APPLICATIONS ACCEPTED BY:****Apply using WorkDay****Attention: Amy Claus, Program Manager****Please, no phone calls.****TERMS AND CONDITIONS:****Position Purpose summary:**Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.This is a **permanent part-time** position with **16** hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a 1⁄2 hour unpaid meal break.**Shifts**:**11:00 p.m. to 7:00 a.m., Friday/Saturday and all statutory holidays****ACCOUNTABILITIES:****Service Responsibilities*** Develop and maintain a caseload.* Complete an intake and assessment on each resident.* Provide problem solving/referral counseling to Booth Centre Shelter residents.* Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.* Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.* Provide assistance to front desk personnel as necessary, including responding to client issues and crises.* Be available to respond to client issues in the dining hall and kitchen during meal services* Record activities and incidents occurring during the shift in a factual and concise manner using communication log book and incident reports.* Contact emergency service personnel (ambulance or police) when necessary.* Maintain confidentiality with regard to clients/staff and Centre’s records.* Work closely with and carry out tasks assigned to you by your supervisor.* Fully participate in our Harm Reduction Program including but not limited to providing safer supply, client centred support and education**Organizational Responsibilities*** Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.* Meet with Program Manager for supervision as scheduled.* Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene.* Commit to and sign the agency and clients’ confidentiality form.* Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.* Work within mandate and mission of the Salvation Army.* Represent The Salvation Army Booth Centre in a professional manner.Perform other duties as required.**WORKING CONDITIONS:*** May work with potentially aggressive clients.* Providing safe supplies to our clients**EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:*** University/College diploma in Social Service and/or a combination of education and related life experience.* Alternative combinations of education and experience may be considered.**EXPERIENCE AND KNOWLEDGE:*** Competent on word processing equipment such as Windows, Microsoft Office etc.* Demonstrates knowledge of Community-based resources.**SKILLS AND CAPABILITIES:*** Excellent oral and written communications skills and effective interpersonal skills.* Ability to work with socially disadvantaged people who may often harbor resentment and anger.* Demonstrated ability to establish and implement goals and plans for self and clients.* Demonstrated ability to work both independently and under supervision.* Ability to lift/carry up to forty pounds.* Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.* Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.**We thank all applicants, however, only those candidates to be interviewed will be contacted.*You must advise your managing supervisor of your intentions prior to submitting your application.***Compensation:**The target hiring range for this position is $26.39 to $26.39 with a maximum of $26.39.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email **[e-mail]**if you have a need for any accommodation and we will be pleased to discuss this with you.