Case Manager - Western

SRx Health Solutions; Greater Toronto Area; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Case Manager to join their innovative team. This role involves acting as the primary contact for patients, ensuring they receive the necessary support and information about their treatment options. The ideal candidate will possess strong organizational and decision-making skills, and a background in psychology or healthcare. You will have the opportunity to work in a collaborative environment that values diversity and inclusion, while also contributing to meaningful improvements in patient care. Join a company that prioritizes professional growth and offers a comprehensive benefits package.

Benefits

Paid vacation

Annual Bonus

Paid sick days

Comprehensive salary

Benefits package

RRSP

Opportunities for skill development

Access to WorkPerks program

Qualifications

• Bachelor’s degree in psychology, human services, healthcare, or social work is typically required.
• Strong organizational, decision-making, and leadership skills are essential.

Responsibilities

• Act as the single point of contact for patients and prescribing physicians.
• Conduct welcome calls and inform patients about program offerings.
• Maintain detailed case notes and ensure patient files are accurate.

Skills

Organizational skills

Decision-making skills

Leadership skills

Teamwork skills

Time management skills

Conflict resolution skills

Attention to detail

Computer literacy

Education

Bachelor's degree in psychology

Master's or doctorate degree (preferred for senior roles)

Tools

Record-keeping software

Job description

Join to apply for the Case Manager - Western role at SRx Health Solutions

1 week ago Be among the first 25 applicants

Join to apply for the Case Manager - Western role at SRx Health Solutions

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.

Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

Candidates can be based in Ontario, but must be able to work either 11am to 7pm, or 12pm to 9pm, EST hours.

What You Will Be Doing

1. Act as the single point of contact for patients enrolled in the support program and prescribing physician.
2. Conducts welcome calls to gather relevant information, introduce patients to the support program, and obtain patient consent as required.
3. Informs the patient about all program offerings e.g., case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance.
4. Maintain an expert level of knowledge of the Canadian reimbursement landscape and current trends.
5. Liaise with patients, insurers and physicians regarding the documentation required to maximize reimbursement coverage, including the exploration of all public and private coverage as needed.
6. Complete and review insurance-related paperwork prior to submitting it to insurers for processing. Follow up on, and advocate for patients with public and private payers until a decision is received and coverage is secured.
7. Complete financial assessments with patients in accordance with Program offerings and ensure financial assistance renewals are done in a timely manner.
8. Ensure that reimbursement renewals are completed promptly for all assigned patient files.
9. Coordinate directly with Specialty Rx Pharmacies and Specialty Health Clinics to ensure patients have access to and receive their treatment promptly.
10. Assist Specialty Rx Pharmacies with billing as needed.
11. Coordinate and maintain patient appointment schedules to ensure optimal clinic and homecare efficiencies are achieved. This includes scheduling initial patient appointments, rescheduling established series of appointments, and collaboration with nursing/clinics regarding staffing challenges.
12. Contact patients to ensure adherence to the treatment plan and coordinate delivery of medication(s).
13. Report all Adverse Events (AE) and Product Quality Complaints (PQC) immediately or as soon as possible upon becoming aware of the event as per client requirements.
14. Maintain detailed case notes and ensure assigned patient files are accurate and up to date in the CRM database.
15. Participate in and assist with continuous improvement initiatives related to processes, quality, training, etc. Adhering to determined KPIs.
16. Act as a resource for Program stakeholders, which may include physicians, nurses, patients, clinics, and the client.

About Your Qualifications

1. A bachelor’s degree in psychology, human services, healthcare, social work, or another related field is typically required.
2. For senior or supervisory roles, a relevant master’s or doctorate degree may be preferred.
3. Organizational and decision-making skills
4. Leadership and teamwork skills
5. Time management skills
6. Tolerance and conflict resolution skills
7. Autonomy, mentorship, and cultural sensitivity
8. Patience and strong attention to detail
9. Computer literacy including use of record-keeping software

Why you should work with us?

• Paid vacation
• Annual Bonus
• Paid sick days
• Comprehensive salary
• Benefits package
• RRSP
• Opportunities to develop new skills and progress your career
• Access to thousands of perks vendors and discounts through our WorkPerks program, including discounts for apparel, restaurants, technology, fitness, travel, and tickets to sports and entertainment events

If it sounds like you, we want you to apply!

About Us

SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.

SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [e-mail] for accommodation.