Case Manager - Transitional Housing Program - Sunday to Thursday, 3pm-11pm (FT Permanent)

YMCA of the National Capital Region; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

The YMCA of the National Capital Region is seeking a Transitional Housing Program Case Manager to provide vital support to individuals with affordable housing needs. This role involves direct interaction with clients, conducting assessments, and working collaboratively within the Housing Services team to enhance the quality of service delivery. The ideal candidate will have a strong background in social services, excellent facilitation skills, and a commitment to inclusivity.

Benefits

Free YMCA gym membership

Discounted program fees

Health and Dental Insurance

Long-term Disability and Life Insurance

Access to Canadian YMCA Retirement Fund pension plan

Up to 25 vacation days per year

Maternity leave benefits for up to 18 months

Qualifications

• Minimum 2 years’ experience in Social Services, preferably in the non-profit sector.
• Fluent in English, oral and written.
• Knowledge and sensitivity in dealing with homelessness, addiction, and mental health.

Responsibilities

• Conduct intake interviews with program referrals.
• Develop individual goal plans for clients.
• Provide case management and counseling support.

Skills

Problem-Solving

Communication

Facilitation

Education

Post-secondary education in a related field

Tools

MS Office Suite

Job description

Job Details

Description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our Competitive Wage And Benefit Package Include

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.
• Some benefits may vary based on employment terms
  
  

What do you offer?

The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including Monthly Housing for adult men and women, Transitional Housing for adults and youth, as well as counselling and referrals. The Case Manager will provide direct service to clients (males or females) referred/housed in the Transitional Housing Program and work with the Program Director and Housing Services team in providing excellent service delivery.

The hours for this position are 3pm to 11pm from Sunday to Thursday.

Some Of The Tasks Of This Position Include

• Providing information to individuals and agencies about the Transitional Housing Program and general information regarding the Y’s Housing Services.
• Taking referral information and conducting intake interviews with program referrals.
• Developing and maintaining individual goal plans with assigned female Transitional Housing Program clients.
• Providing case management and counselling support, crisis intervention and referrals for assigned clients.
• Providing life and social skills workshops.
• Maintaining standards for reporting and operating procedures.
• Reporting statistical data.
• Assisting with the organization and coordination of special events.
• Ensuring client confidentiality and that all files and records are secure.
  
  

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The Successful Candidate Will Have The Following

Education

• Post-secondary education or equivalent in a related field
  
  

Language

• Fluent in English, oral and written
• Other languages are an asset
  
  

Experience, Skills And Abilities

• Minimum 2 years’ experience in Social Services, preferably in the non-profit sector
• Knowledge and sensitivity in dealing with women and individuals with issues concerning homelessness, addiction, mental health, gender and sexual orientation
• Ability to work with clients with diverse backgrounds and needs
• Excellent knowledge of community resources
• Facilitation skills for workshops and information sessions
• Proficient in MS Office Suite
• Strong communication skills
• Strong problem-solving and creative skills
  
  

Additional Requirements

• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.
  
  

Core Competencies

• Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the YMCA of the National Capital Region.
• Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long-term work goals.
• Problem-Solving: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses, and implement and evaluate them.
• Communication and Interpersonal Skills: Ability to speak, write, listen, and secure information effectively in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.
• Teamwork: Participates actively in a team for program quality and effectiveness.
  
  

About Diversity And Inclusiveness At The Y

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [e-mail] upon scheduling your interview.

Statement On Use Of Artificial Intelligence In Employment Decisions

At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.