Case Manager (TFT) (Simcoe/Dunnville) (2 positions) (CUPE 41.25/CUPE 42.25)

Norfolk County; Central Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to deliver the Ontario Works Program. This role involves interviewing clients, verifying documentation, and providing essential support for life stabilization goals. The successful candidate will have a strong educational background and experience in social services, along with excellent interpersonal skills to navigate diverse client needs. If you’re passionate about making a difference and helping individuals overcome barriers, this is an exciting opportunity to join a supportive team in a dynamic work environment.

Qualifications

• Four year (Honours) University Degree or equivalent education.
• Over two years related work experience in social services or counselling.

Responsibilities

• Interview clients and verify documentation for eligibility.
• Determine and monitor ongoing eligibility and entitlement.
• Negotiate action plans and assist clients with barriers.

Skills

Interpersonal/Communication Skills

General Office Equipment Operation

SAMS Software

Knowledge of Occupational Health and Safety Act

Education

Honours University Degree

Three-Year University Degree + Two-Year College Diploma

Tools

Microsoft Office

Job description

Scope of Position:

To deliver the Ontario Works Program by undertaking the following tasks:

• To interview clients, verify required documentation for continued eligibility, support individuals with life stabilization goals and barriers and to provide information, guidance, referrals and community liaison on his/her clients’ behalf.

Position Description:

• Interviews potential program participants and collects, verifies, and inputs information related to past history, living arrangements, and current financial status
• Determines initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies
• Determines and monitors ongoing eligibility by keeping abreast of legislative/directive changes and ensures all documentation is current through routine client office interaction and monitoring and verifying declared income
• Approves trustees on behalf of applicants under 18 years of age and others that require a trustee
• Negotiates and monitors mutually agreed upon action plans, assessing client needs, interests, barriers to employment and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies
• Determines eligibility for life stabilization related expenses for Ontario Works Participants
• Determines records and recovers overpayments out of ongoing assistance through SAMS and ensures cases are terminated
• Presents evidence in court in cases of fraud if subpoenaed
• Analyzes participation and determines non-compliance based on test of reasonableness and imposes sanctions as required
• Performs other duties as assigned

Knowledge and Experience:

• Four year (Honours) University Degree or Three year university degree plus an additional two year college diploma (in a related field).
• Plus over two (2) years related work experience e.g. social services or counselling (employment and/or educational)

Skills and Abilities:

• A valid Ontario driver’s license as travel is required
• Sound interpersonal/communication skills, as Case Manager regularly deals with persons with diverse educational background and cultures that may be construed as barrier(s) to employment.
• Ability to operate general office equipment and the corporate standard software, along with department-specific software (i.e. SAMS).
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.

Posting #: CUPE 41.25 and 42.25 (2 positions)

Position: Case Manager

Status: Temporary Full Time (date of hire to approximately December 24, 2025) (CUPE 42.25) (1 position)

Temporary Full Time (date of hire to approximately April 22, 2026) (CUPE 41.25) (1 position)

Employee Group: CUPE Local 4700

Salary: $30.53 - $38.15 per hour

Division: Health and Social Services

Department: Social Services and Housing

Reports To: Program Manager, Ontario Works

Location: Simcoe, ON (CUPE 42.25) (1 position) (with remote and community work as required)

Dunnville, ON (CUPE 41.25) (1 position) (with remote and community work as required and potential for home office to move to Simcoe, ON prior to the end of the contract)

Posting Period: May 2, 2025 – May 16, 2025

How to Apply:

Please ensure you follow the below application process:

Follow the link below for the application process through Google Chrome or Microsoft Edge:

• Ensure the file extension for your resume document is .doc, .docx or .pdf
• If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.

Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.