Case Manager, Prevention & Diversion (Contract)

Inn From the Cold; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Living wage

Health benefits

RRSP contributions

Employee assistance program

Paid vacation

Flexible work environment

Training opportunities

Diversity & inclusion

Job summary

Inn from the Cold in Calgary, Alberta, is seeking a Case Manager, Prevention and Diversion (Contract) to support families at risk of housing instability. You will provide short-term case management in a trauma-informed, client-centred approach, coordinating with triage, housing solutions and HERO teams to stabilize housing situations.

You will assess needs, develop goal plans and connect families with financial resources, advocating with landlords and community agencies as needed.

Qualifications

• Experience working with vulnerable populations, including families experiencing homelessness.
• Strong interpersonal and communication skills within a team environment.
• Knowledge of Housing First, Harm Reduction and Trauma Informed Care models.
• Computer literacy in MS Word, Excel and email.

Responsibilities

• Assess current housing situation and financial needs for families referred to the program.
• Meet regularly with families to monitor progress and provide case management.
• Make referrals and provide system navigation to maintain housing.
• Collaborate with Inn's financial team on financial assistance requests.
• Communicate with landlords and community agencies to advocate for families.
• Maintain documentation and case notes using internal systems (HMIS/SharePoint).
• Participate in weekly team meetings and case consults.

Job description

Are you a changemaker? Come on INN!

Who Are We?

We're an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma-informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

• Position Title Case Manager, Prevention and Diversion (Contract)
• Job Type Full Time
• Department Prevention and Diversion Services
• Reports to Manager, Prevention and Diversion Services

Position Overview

As a member of the Prevention and Diversion (P&D) team and working from a trauma-informed and client-centred care perspective, the P&D Case Manager provides short-term case management support to families from the community and those referred by other Inn programs to maintain housing stability. They work directly with families who call for assistance, in collaboration with the Triage and Housing Solutions and HERO Teams and collaboratively with other community agencies. The P&D Case Manager works in tandem with the P&D Specialist to support families seeking financial support and other resources to ensure families stabilize and maintain their housing. Using a strengths-based approach, the P&D Case Manager assesses a family’s needs to determine what assistance and referrals are required to succeed in maintaining or finding new housing. A goal plan is developed with the family, and short-term case management support is offered to support sustainability. They are committed to providing excellent client service and contribute to a respectful and productive work environment.

What You’ll Do

• Work with families referred to the program to assess their current housing situation, determine their financial needs and advocate with landlords to maintain housing or find alternate housing.
• Meet regularly with families to monitor their situation and progress and provide case management support to maintain family housing.
• Make/support community referrals and offer system navigation assistance to help families maintain their housing.
• Liaise with the Inn's financial team regarding financial assistance requests for families.
• Connect with landlords and other community agencies to advocate for the family's needs and facilitate financial support payment processes.
• Consult with resources and advocate as needed for families with concerns about their rental situation that conflict with their rights and legislation.
• Maintain appropriate documentation and case notes of support provided to families using established systems – internal database, HMIS, SharePoint etc.
• Participate in weekly team meetings and case consults with other Prevention and Diversion Services Teams and Management.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Case Manager, Prevention and Diversion, may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• A post-secondary diploma or degree in a social service field is preferred; a combination of experience and other education will be considered.
• Experience working with vulnerable populations, including families experiencing homelessness.
• Solid ability to respond to clients' complex needs in a community setting.
• Comprehensive knowledge and understanding of issues related to families and homelessness.
• Solid knowledge and experience dealing with housing-related issues; prevention and diversion principles and practices are assets.
• Knowledge of housing and income-focused community resources and supports.
• Understanding of the Housing First, Harm Reduction and Trauma Informed Care practice models.
• Strong interpersonal and communication skills within a team environment.
• Ability to effectively communicate both verbally and in writing.
• Current First Aid/CPR Level C; Suicide Intervention Certification (e.g. ASIST) is an asset.
• Computer literacy and effective working skills in MS Word, Excel, and email are required.

What We Offer

We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer-paid extended health benefits, dental benefits, annual health spending account and employer-matched RRSP contributions
• Commitment to your mental well-being with free and confidential support through the Employee & Family Assistance Program
• Work-life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment

Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion:

The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal-opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age or veteran status, or any other non-merit-based or legally protected grounds.

Application Deadline:

Applications will be accepted until a successful candidate is found.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [e-mail] before your interview.