Case Manager, LifeSpring Program

Case Manager,

LifeSpring Program

Position Summary

LifeSpring is a growing program that assists youth and young adults who are exiting the foster care system as well as homelessness. Under the general supervision of the LifeSpring Program Manager, assures that all services provided to LifeSpring participants are being implemented through a youth-driven, wellness and recovery model that is strength-based, culturally relevant, trauma-informed, and outcome-based that supports self-sufficiency. The Youth Systems Navigation (YSN) Case Manager provides intensive case management and independent living skills development to the participants. Assists youth in developing skills, obtaining employment, pursuing educational goals, and developing life plans that will support independence. Will conduct intakes, eligibility screenings, basic needs assessments and assist with housing navigation. Provide crisis management and safety planning to the youth in the program. Participate in county collaborative meetings to identify service gaps, barriers, and successes in order to create best practices, policies, procedures, and protocols. Provide training and outreach.

Specific Activities

Duties include but are not limited to:

• Utilize strategies to build rapport, identify strengths and barriers to participant self-sufficiency, and empower youth to achieve goals and permanent independence.
• Provide case management services designed to build and support participants' relationships with family and community with an emphasis on permanent connections.
• Utilize evidenced-based practices to engage youth in participation of services that are client-centered, culturally appropriate, trauma-informed, in order to improve the short/long-term health, safety, and well-being of youth.
• Provide coordination of care with other mental health professionals, primary care providers, and other supportive services.
• Carry a reasonable caseload and provide responsive services in the office, home, and/or community setting.
• Along with the other YSN Team Members, work to support 75 new clients per year as required by the funding source.
• Provide outreach and marketing to prospective participants and community partners.
• Utilize the Homeless Management Information System (HMIS) and Efforts to Outcome (ETO) Database for documentation.
• Assist in program development and resource identification.
• Maintain confidentiality and privacy standards of participants' protected health information and other applicable information in accordance with HIPAA.
• Attend and participate in program meetings, group supervision, retreats, committees, trainings, and other collaborative activities as necessary.
• Uphold LifeSpring program compliance and contractual standards through direct monitoring of participants.

Required Education and Experience

• BA in Social Work or related field required.
• 2 years relevant experience required.
• Experience working with teens and/or young adults including transitional age youth, specifically at-risk homeless youth preferred.

Knowledge, Skills, and Abilities Required:

Establish and maintain effective working relationships while showing open-mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem-solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma-informed, client-driven, and culturally competent care.

Other Requirements

Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background fingerprinting checks, driving record, tuberculosis testing, and drug testing.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed to an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting hotline.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.

REQ: HOY

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.
• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.
• Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.
• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.
• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.
• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.