Case Manager I

City of Vancouver; Vancouver; Hybrid; CAD 68,000 - 86,000; Full time

Job summary

The City of Vancouver is seeking a Case Manager I to oversee non-complex workers’ compensation and disability management cases. This role involves managing disabilities, liaising with healthcare professionals, and ensuring timely return to work for employees. The ideal candidate will have strong communication skills and a track record of managing absenteeism effectively.

Qualifications

• At least one year of experience in a similar role.
• Ability to manage disabilities and absenteeism.

Responsibilities

• Manage non-complex occupational and non-occupational disabilities.
• Develop return to work plans and liaise with healthcare professionals.
• Support the City in the appeal process and grievances.

Skills

Judgement

Empathy

Communication

Problem Solving

Time Management

Education

Undergraduate degree or diploma

Job description

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Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

The Case Manager I will work with assigned departments / employee groups to oversee non-complex workers’ compensation and non-occupational disability management cases. With a customer service focus, the incumbent will ensure non-complex disabilities are managed in an effective, timely and cost effective manner.

Specific Duties and Responsibilities

• Proactively manage non-complex occupational and non-occupational disabilities
• Identify errors in WCB law and/or policy
• Develop and coordinate basic suitable return to work plans
• Complete and submit WorkSafe BC Employer Reports of Injury
• Determine , present and support the City’s position with respect to benefit entitlement
• Represent and/or support the City in the appeal process and/or grievances as required
• Work closely with management, unions and employees to ensure appropriate timely return to work occurs
• Implement basic early intervention strategies for an employee’s quick recovery and return to work
• Liaise with physicians and other health care professionals
• Maintain regular contact with injured/ill employees with a focus on reducing time loss durations
• Work with WorkSafe BC to ensure the Board is proactive and complies with legislation
• Dealing with overpayments, WorkSafeBC errors, subrogation and other administrative case management functions.
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Undergraduate degree or diploma and at least one year of experience in a similar role or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Demonstrated track record of managing disabilities and absenteeism.
• Proven ability to exercise sound judgement.
• Ability to listen non-judgementally to information presented.
• Ability to deal with emotions of people using sensitivity, tact and empathy.
• Ability to make unpopular decisions that may have a negative financial consequence.
• A good understanding of medical terminology.
• An aptitude to provide an outstanding experience for clients.
• Proven decision making and problem solving skills.
• Ability to perform functions of the position with minimal supervision.
• Strong multi-tasking, time-management, negotiation and communication (verbal and written) skills.
• Strong diplomacy skills with an ability to be flexible and also give and take direction well.
• Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.
• Excellent documentation and time management skills.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department:Human Resources (1020)

Affiliation:Exempt

Employment Type:Regular Full Time

Position Start Date:July, 2025

Salary Information: Pay Grade RNG-050: $68,444to $85,565 per year

Application Close: May 28, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all gendersand persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.Learn more aboutour commitment to diversity and inclusion .

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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.