Case Manager, Housing With Recovery Supports (HRS)

Inn From the Cold; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Inn From the Cold is seeking a dedicated Case Manager for the Housing With Recovery Supports team in Calgary. This role focuses on supporting families experiencing homelessness by providing essential case management and resource navigation to ensure sustainable housing and independence. The position requires strong communication skills, a commitment to trauma-informed care, and a passion for helping vulnerable populations.

Benefits

Competitive salary with equitable benefits

Access to extended health and dental benefits

Generous vacation and wellness days

Ongoing training and development opportunities

Flexible work environment

Employee engagement initiatives

Qualifications

• 2 years experience in family case management or crisis support.
• Ability to work independently in the community.
• Knowledge of trauma-informed care.

Responsibilities

• Support families in sourcing and obtaining housing.
• Develop and implement participant-led case plans.
• Maintain documentation of family interactions and progress.

Skills

Communication

Problem-Solving

Teamwork

Conflict Resolution

Advocacy

Education

Diploma or degree in social work, family case management, or human services

Tools

MS Office 365

Teams

Job description

Are you a changemaker? Come on INN!

Who Are We?
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

• Position Title Case Manager, Housing With Recovery Supports (HRS)
• Job Type Full-time, permanent
• Department Housing
• Reports to Team Lead, HRS

Position Overview
We are seeking a passionate and dedicated Case Manager to join the Housing with Recovery Supports team at Inn from the Cold. The Case Manager, HRS works with a caseload of 15 families housed either in the community or at Neoma; families generally remain in the program for up to two years. They will provide intensive case management supports, assisting families from initial sourcing of housing, through development of case plans to work towards addressing short and longer term needs and goals, to sustainable independence in the community.

What You’ll Do

• Support participant families in sourcing housing – either in designated units at the Neoma building or in the community.
• Support participants in developing a strength-based case and participant-led case plan to address needs and to attain goals over time.
• Meet with families frequently (in-home and in the community) to provide support and monitor progress.
• Provide ongoing advocacy & resource navigation support to address barriers and assist families in accessing culturally relevant community resources, employment services, mental health support, health care and financial assistance.
• Review and refine goals with participants regularly, utilizing assessment tools (Outcome Star and Service Plan). Support participants as their goals and actions shift, crisis or significant change is experienced.
• Maintain accurate, timely, and confidential documentation of family interactions, case notes, intake and assessment information, safety concerns and records of support and service referrals using HOMES and HMIS databases, physical participant file.
• Work both physically in the office, and in the community – frequent travel within the city may be required.

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The Case Manager, HRS may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Completion of a diploma or degree program related to social work, family case management, or human services is preferred but a combination of education, experience and training will be considered.
• 2 years experience in family case management, family support and/or crisis support.
• Experience working with vulnerable populations experiencing homelessness.
• Knowledge of trauma-informed and participant-centered care and conflict resolution skills.
• Knowledge and understanding of issues related to homelessness and its impact on families
• Computer literacy skills are required, including the ability to use MS Office 365 and Teams.
• Excellent communication, problem-solving, and teamwork skills.
  
• Able to communicate effectively both verbally and in writing in the English language.
  
• Able to work effectively and safely without direct support or supervision in the community.
  
• Work shifts will generally be Monday-Friday business hours; work In the evening/on weekends may be required from time-to-time.
  
• Current First Aid/CPR Level C is required, Suicide Intervention (ASIST) and Crisis De-escalation training is an asset.
  
• Police check and Child Intervention check are required for employment.
  
• A valid driver’s license (class 5) and reliable vehicle are required.

What We Offer

• We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:
  
• Competitive salary, where all employees are paid a living wage at minimum
  
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
  
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
  
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
  
• Supportive and flexible work environment, with ongoing training and development opportunities
  
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
  
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
  
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until June 16, 2025

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [e-mail] before your interview.