Case Manager, Disability Claims Job# 9695

DGA Careers; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Case Manager for Employee Health and Disability Claims Management. This role involves determining eligibility for disability, creating dynamic Case Management plans, and collaborating with team members to enhance processes. The ideal candidate will have a minimum of 2-3 years of experience in Disability Management and a strong focus on building relationships to ensure a positive experience for claimants. Join a collaborative environment where your contributions directly impact the organization and help shape the future of disability management.

Qualifications

• 2-3 years of experience in Disability Management required.
• Strong dedication to improving client experience and handling sensitive conversations.

Responsibilities

• Determine eligibility for disability and create Case Management plans.
• Communicate with claimants and identify solutions for accommodations.

Skills

Employee Health and Disability Claims Management

Relationship Building

Communication Skills

Problem Solving

Team Collaboration

Education

Post secondary education in Disability Management

Health and Safety

Insurance

Job description

• Determine eligibility for disability in accordance with contract provisions
• Frequently communicate with claimants who are on disability and drive discussions with a focus on ability and return to work
• Identify creative solutions to increase the potential of accommodations, working with the employee, employer and treatment provider(s)
• Identify early opportunities for intervention and resources available to accelerate recovery
• Work with team members and the company’s leaders to identify opportunities and solutions for process improvements and enhancements
• Maintain confidentiality within all privacy guidelines
• Create and execute dynamic Case Management plans that are proactive and support an early and safe return to work
• Work with the litigation and appeals team to assist in immediate resolution

The Right Fit for The Role

• You have a passion for Employee Health and Disability Claims Management
• You are a seasoned case manager with knowledge in group insurance contracts and confident in the interpretation and delivery of contractual provisions
• You are relationship focused, you understand the importance of building relationships with our customers and creating a positive experience
• You love working with a team, being collaborative and sharing your ideas
• You enjoy knowing that everything you do has a direct and measurable impact on the organization
• The idea of helping build something is exciting to you

Key Attributes

• Strong written and verbal communication skills
• Dedication to continuously wanting to improve the client experience
• Comfortable in having sensitive conversations with claimants while setting expectations
• Expert knowledge of Disability Management acquired through a minimum of 2-3 years of experience
• Post secondary education in Disability Management, Health and Safety or Insurance is an asset
• French language capabilities are an asset
• The ability to operate in a fast-paced environment in a rapidly evolving organization

Interested candidates please contact Antonella Leone at 647-624-9609.