Case Manager/Clinical Liaison

Total Life, Inc.; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

Total Life, a mental healthcare organization, is seeking a compassionate Case Manager/Clinical Liaison in Edmonton. The role involves coordinating resources for clients, advocating for their needs, and facilitating healthcare navigation. Ideal candidates will have a degree in relevant fields and experience in social work case management.

Benefits

Competitive pay and flexible working hours

Comprehensive benefits package

Professional growth and development opportunities

Collaborative and innovative environment

Qualifications

• 2-3 years of social work case management experience preferred.
• Strong knowledge of community resources and healthcare systems.
• Familiarity with older adult populations is highly desirable.

Responsibilities

• Assist clients in identifying and accessing community resources.
• Help clients connect with appropriate doctors and specialists.
• Collaborate with healthcare professionals to manage referrals.

Skills

Empathy

Client Advocacy

Organization

Education

Bachelor’s degree in Healthcare Administration, Social Work, Psychology, or related field

Tools

Case management software

Job description

About Us:

Total Life is a mental healthcare organization dedicated to positively transforming the lives of older adults. With a commitment to accessible and affordable emotional support, we focus on enhancing the wellbeing of a vulnerable demographic that often lacks the mental health care they deserve. As a Public Benefit Corporation, our mission is to combat mental health challenges and promote healthy aging through evidence-based, telehealth solutions. We pride ourselves on our human-centered approach and are passionate about creating meaningful change in the world.

Our platform is designed to be user-friendly and comprehensive, empowering healthcare providers to focus on what they do best: offering life-changing cognitive care. Our technology accelerates interventions, promotes preventative care, and allows you to deliver cognitive health services remotely from any device, while we handle scheduling, billing, and administration.

Position Overview:

We are seeking a compassionate and resourceful Case Manager/Clinical Liaison to support our clients in accessing essential resources, coordinating with healthcare providers, and navigating referrals. As a Case Manager/Clinical Liaison, you will play a pivotal role in ensuring our clients receive comprehensive care tailored to their unique needs. This role requires an individual who is organized, empathetic, and skilled in resource coordination.

Key Responsibilities:

• Resource Coordination: Assist clients in identifying and accessing community resources, including financial assistance, housing support, and social services.
• Healthcare Navigation: Help clients find and connect with appropriate doctors, specialists, and healthcare providers.
• Referral Management: Collaborate with clients, families, and healthcare professionals to facilitate seamless referrals to necessary services.
• Advocacy: Advocate for clients’ needs by ensuring they receive appropriate services and support for their mental and physical health.
• Education & Guidance: Educate clients and their families on available resources and how to effectively utilize them.
• Collaboration: Work closely with Total Life therapists and care coordinators to create a cohesive care plan.
• Documentation: Maintain accurate and up-to-date records of client interactions, resources provided, and referrals made.

Total Life Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Social Work, Psychology, or a related field.
• Preferred 2-3 years of social work case management experience
• Strong knowledge of community resources, healthcare systems, and social service programs.
• Excellent communication and interpersonal skills, with a focus on empathy and client advocacy.
• Ability to work independently while maintaining a high level of organization and accountability.
• Familiarity with older adult populations and their unique needs is highly desirable.
• Proficiency in using case management software and other digital tools.

Why Join Us?

• Be part of a mission-driven organization making a meaningful impact on the lives of older adults.
• Competitive pay and flexible working hours.
• Comprehensive benefits package.
• Professional growth and development opportunities.
• Opportunity to work in a collaborative and innovative environment.

Salary: $45,000-$55,000 CAD

Location: In-Person, Edmonton AB