Case Manager (CC)

WoodGreen Community Services; Toronto; On-site; CAD 54,000 - 56,000; Full time

Job summary

WoodGreen Community Services is seeking a dedicated individual for a full-time case management role in their Supportive Housing Program. The position involves providing on-site assistance to seniors facing mental health and addiction challenges, ensuring they receive comprehensive care and support. Ideal candidates will have a bachelor's in Social Work, at least 3 years of relevant experience, and skills in crisis intervention and effective communication. Join a diverse team committed to making a difference in the community.

Qualifications

• 3 years related experience in mental health and housing help.
• Proven ability to facilitate presentations and workshops.
• Knowledge of the health sector and related community resources.

Responsibilities

• Provide comprehensive case management services including assessment and crisis intervention.
• Assist tenants with mental health issues and provide support.
• Ensure coordination of services and a continuum of care.

Skills

Case Management

Crisis Intervention

Effective Communication

Conflict Management

Addiction Counseling

Team Management

Education

Bachelor's degree in Social Work or related discipline

Tools

Case Management Software (Pirouette)

MS Word

Excel

Job description

Permanent Full-Time Bargaining Unit (1 Vacancy)

35 hours / week (Mon-Fri 9am-5pm)

Work Setting : Salary :

Exclusively Onsite at 800 Vaughan Road

External Rate G7 : $54097.76

Internal Rate G8 : $55201.79

Application Deadline :

June 8 2025 by 11 : 59 pm

Who We Are

A United Way Anchor Agency WoodGreen combines significant scale and a proven track record with an entrepreneurial mindset continuously seeking and developing innovative solutions to critical social needs.

Now in our 85

year we are one of the largest social service agencies in Toronto serving 37000 people each year. Were a group of diverse individuals who value respect excellence compassion integrity and team work.

Visit to learn more about who we are and what we do.

Program Overview Supportive Housing Community Care

The Supportive Housing Program provides housing for seniors who have been street involved experiencing mental health and / or addictions issues. The program provides onsite psychosocial primary care supports and services including : intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Provide comprehensive case management services : assessment personal goal setting through the development of Case Plans short / long-term planning informal counselling follow up support crisis intervention service co-ordination case conferencing and referrals.
• Undertake needs assessments and develop case plans with individuals in the program
• Assist tenants with mental health issues by providing a variety of day-today physical emotional and social supports life skills assistance information and resources.
• Identify and address mental health issues connecting them with primary care and other needed resources and support them to utilize informal and formal support networks appropriately.
• Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required.
• Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
• Ensure the coordination of services and a continuum of care.
• Liaise consult and collaborate with other program area staff and service providers.
• Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
• Complete statistics / reports and maintain all records regarding program / activity enrollment.
• Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
• Gather statistical and narrative information required for the Service and organization.
• Participate in ongoing training and education.
• Participate in regular supervisory sessions and annual performance appraisals.
• Might be exposed to second-hand smoke behavioral & cognitive outbursts death dying drug use pest-related concerns etc.
• Carry out relevant tasks as directed by Supervisor Manager and Director

What You Bring to the Team

• Bachelors degree in Social Work or a related discipline.
• 3 years related experience in mental health and harm reduction housing help and working with those who have experienced homelessness.
• Effective September 7 2021 all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

What Will Set You Apart

• Working effectively in a team / with other community professionals and independently.
• Ability in case management informal counselling crisis intervention and assessment.
• Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
• Ability to exercise good judgment flexibility creativity and sensitivity to changing needs.
• Ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues.
• Ability to develop implement and evaluate community needs and follow up programs.
• Demonstrated interpersonal verbal and written communications skills.
• Demonstrated information and referral skills; and ability to effectively link client to supportive services.
• Ability to work from a client-centered approach.
• Knowledge of the health sector its related services and community resources.
• Ability to follow policies procedures and adhere to legislation.
• A thorough understanding of clinical practices and care models.
• Proven ability to facilitate presentations and workshops.
• Applied computer skills (MS word excel and Internet).
• Ability to use case management software is an asset (Pirouette).

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Required Experience :

Senior IC

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling