Case Manager

CDSB; Timmins; On-site; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to provide client-centered case management in Timmins. This role focuses on assessing and meeting clients' stabilization needs while fostering a supportive environment. The successful candidate will engage with clients, co-create goals, and facilitate life skill development, ensuring effective communication and collaboration with various stakeholders. Join a team that values empathy, emotional intelligence, and a commitment to client success. If you are passionate about making a difference in people's lives and have the required skills, this opportunity is perfect for you.

Qualifications

• Experience in social services, especially in income maintenance and employment programs.
• Knowledge of Ontario Works Act and related programs.

Responsibilities

• Provide person-centric case management and assess client needs.
• Engage clients and support application completion for funding eligibility.

Skills

Emotional Intelligence

Empathy

Decision Making

Attention to Detail

Communication

Relationship Building

Education

University degree in Social Sciences

Two-year College Diploma in Social Sciences

Tools

Word processing programs

Social Assistance technology

Job description

Job Reports to: Ontario Works Program Manager
Salary: $30.28 - $36.29

Summary

Under the direction of the OW/Housing Program Manager, the Case Manager will provide effective client-centered case management focused on assessing and meeting client's life stabilization needs in a respectful, inclusive, and supportive manner.

Key Responsibilities of Position

• Provide person-centric case management, identifying & assessing stabilization needs.
• Co-create goals, pathways to stability and adapting plans as needed to overcome barriers as required.
• Engage clients and support application completion, assessing and determining funding eligibility under CDSB and other programs, policies, and the Ontario Works Act.
• Negotiate and monitor Action Plans in a clients paced manner using the social determinants of health.
• Facilitate, as required, a variety of life skill developments.
• Promote/support/monitor life skill activities related to the social determinants of health to enhance participation in the community.
• Support effective communication strategies inside and outside of the organization, track data, monitor and report progress as required.
• Make referrals, collaborate with other service providers while maintaining focus on client success; following up and providing support as required.
• Review and audit cases and files, monitor eligibility and ensure appropriate updated documentation is on file.
• Liaise, communicate, and collaborate with other teams, departments, businesses and organizations as required.
• Monitor stagnation or case inactivity by inspiring, coaching, and motivating clients to co-create new/revised pathways to success as needed.
• Other related duties as assigned.

Core Competencies

• Emotional Intelligence: Practiced and continuously evolving through self-awareness, self-management, social awareness, and relationship management.
• Empathy: Values knowledge of those with lived experience and empathizes with the non-linear path to overcome systemic barriers.
• Learner: Listens to understand, practices reflexivity, seeks to learn and grow continuously.
• Decision Making & Judgement: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.
• Analysis & Reasoning: Identifies key facts in a range of data. Notices when data appears wrong or incomplete, or in need of verification. Distinguishes information that is not pertinent to a decision or solution.
• Relationship Building: Builds a constructive working relationship with partners, peers & clients, characterized by acceptance, cooperation and mutual respect.
• Coaching & Mentoring: Enables others to grow and succeed through feedback, instruction, and encouragement.
• Customer focus: Builds and maintains excellent client satisfaction to internal and external customers with the supports and services offered by the organization.
• Communication: Listens to clients, values their voice in the co-creation of their pathways to employment. Values peers and communicates in an effective manner.
• Consultation: Consults and collaborates with various CDSB teams and partners. Provides consultation to clients, working to identify and resolve complex and sensitive issues.

Core Values

• Emotional Intelligence
• Communication
• Teamwork
• Adaptability and flexibility
• Judgement
• Professionalism
• Decision-making
• Time Management
• Attention to detail
• Empathy
• Client focused

Job Requirements

• Experience working in and with remote and isolated communities.
• Value client voice in pathway planning.
• In-depth knowledge of ethics and strength of character required to voice dissidence when necessary.
• Knowledge of the Ontario Works Act/Regulations/Directives, the Ontario Disability Support Plan Act and related Federal, Provincial and District programs.
• Ability to work collaboratively and effectively within the program, across disciplines and with external stakeholders.
• Familiarity and knowledge of community resources within the District of Cochrane.
• Good working knowledge of the full range of programs & services delivered by the CDSB including Ontario Works, System of Care, Employment Ontario, Child Care and Social Housing.
• Proficiency in word processing programs and Social Assistance technology.
• Strong cultural competencies, interpersonal and communication skills.

Education & Experience

• University degree in Social Sciences OR a two-year College Diploma in Social Sciences with related work experience OR a combination of education/experience acceptable to the employer.
• Two years of experience in social services, preferably in the delivery of income maintenance and employment programs.

Conditions of Employment

• Satisfactory Criminal Records Check.
• Use of a vehicle may be required.
• Maintain a valid driver's license.
• Travel may be required.
• May be required to work irregular hours.
• Out of office work required.
• Must maintain confidentiality.
• Full COVID-19 Vaccination.

The CDSB operates in accordance with the French Language Services policy.

The Cochrane District Services Board is committed to equity in its policies, practices, and programs. The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply. CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.

AN EQUAL OPPORTUNITY EMPLOYER